Forum Discussion

harvey62's avatar
harvey62
Newbie Caller
Hace 3 años

LG G7 error message this morning

LG G7 phone is getting constant LG IMS keeps stopping message/  
  • SocialCatastrop's avatar
    SocialCatastrop
    Hace 3 años

    Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

     

    Force stop and clear data.

     

    This has fixed the issue for my mother's v20.  At least for now…

     

    And it is completely absurd that LG/TMobile are telling people to factory reset.

fireguy_6364's avatar
fireguy_6364
Modem Master
Hace 3 años
runningpainter wrote:

This is actually hard to fathom from a customer relations standpoint and also, possibly from a legal perspective. So many people depend on their phones for work, health and safety, and T-Mobile hasn't fixed the problem and hasn't provided better information to its customers. In my opinion this is a serious lapse.

the site here is primarily peer to peer with a handful of moderators to keep things in order only..they do not speak up usually on things and they do not have account access. as is they were working with LG to get it all figured out..i know on the Sprint site if a larger scale issue popped up they were pretty quick to get the info out there on what was going on and what was happening. might not have been the most helpful but at least you knew it was in fact known they knew of what was going on and were working on it.

 

 

here...not so much..you kinda get what you get and or do your own digging to get the info.

 

i know a lot of steps to try have been posted in here but here are the official steps from TMO in case theyre any different...no ...odds are they wouldnt post it in here because well...read the top of my post lol

 

LG IMS Keeps Stopping Error:

Instructions to Resolve

 

  1. Reiniciar dispositivo
  1. After device restarts, go to settings>apps>app info note: some LG devices use a tabbed view for settings instead of a list view. if the tab view is used, to to the general tab>apps and notifications.
  2. in the top right corner, select the 3 dots. select show system
  3. in the app list go to the app com.lge.ims.rcsprovider if the device has a search option, you can search for “RCS” to find it quickly
  4. click the app name to select it
  5. click storage
  6. click clear cache
  7. click clear data
  8. click back button (top left) to go back to the app info screen
  9. click force stop
  10. these steps should prevent the pop-up from returning. if you see the error message again, go back into the com.lge.ims.rcsprovider app again and click clear cache and clear data.

 

last word was the fix was going to be kicked out in 24 hours in batches but unsure if that has changed or not.