Forum Discussion
why do Securus calls not come through?
I have lately been having problems receiving calls from a jail using Securus. I do not receive calls at all the call doesn't come though it won't even ring. The Securus account has funds and is able to get through a different carrier. I have turned off all blocking features called customer service and reset all family allowances and still no calls come through. How do I fix this I need this to work
I'm about to sue the flipping cell phone company and securus over this bs. Everyone wants to blame someone else it's certainly not my issue it's the phone company's and the provider of the calls from a corrections facility. How tf do I pay both to blame one another
Same issue here with Securus, Tmobile, I have a S23 and my son has an iphone, calls go through to him no problem, he is able to press 1 to accept the call. My phone gets a call and I can answer but when I press 1 it doesn't connect. Serious issue! Since they switched to Securus it has been a nightmare with Tmobile! I am also ready to switch as a friend had the same issue and went to Cricket and no issues. Sucks to be a customer for so long to have to switch after almost 20 years with Tmobile!
Added stress to an already stressful situation~
It worked! Thank you for posting!
POSSIBLE SOLUTION: Open the TMobile Spam Shield - and look for the number and make sure it is set to "allow." I had never had it loaded but the number was marked as prison/jail by the app.
Hoping it works - i haven’t been able to answer anything.
I'm having the same problem I've been bounced between Tmobile and the security technologies. Customer Care both have done extensive inquiries into it and it's looking more like it's Tmobile 's fault. They're blocking almost all phone calls from Tmobile . Customers secure says 80% of their daily calls from Tmobile customers with the same complaint, I've reset every setting possible. I've talked to customer support multiple times. I'm currently talking to them now very colorfully worded and angry and that's barely getting me up to where I need to go. They told me it would be seven days before they get back to me as to why it's happening. Why pay all this money for them to without consent or knowledge block the services that were paying for on top of paying to have the calls from the inmate from Securus ?? They sure are quick to shut off your service if you're a day or so late, but it's gonna take weeks??? which I have been calling about this for literally three weeks now.this is wrong and can't be legal if someone knows of a national lawsuit or something let me know 5057300023 I'd like to join . .
Securus advised to #632# on my phone and calls are now coming through. We will see how long this lasts.
Bonbonhi wrote:
Securus advised to #632# on my phone and calls are now coming through. We will see how long this lasts.
Just tried this... hope it works!
Have you contacted Securus? There was another thread about this and the said they called them and they fixed the problem.
https://community.t-mobile.com/accounts-services-4/calls-from-jail-38508
I did and they are able to see the attempted calls so the issue is not on their end. The call on their end goes out. It's my line that doesn't receive them
This is basically a user to user forum with some tmobile moderation that don't have so you're going to need to contact Tmobile support to see if they can help.
