why do Securus calls not come through?

You have already tried turning off all blocking features and resetting family allowances, but the issue persists. The next step would be to contact your phone carrier's customer service again and explain the problem. They may need to look into the issue further and possibly escalate it to their technical support team to resolve the issue.

I'm having the same issue but mine isn't with my TMobile cell phone .. it's my att home phone.... As you days Securus can see the attempted call but it never even shows in my call history.....the issue is with Securus somehow

We tried all the things that are detailed in many places regarding this issue... turn off scam blocking, etc.
Eventually we figured out a workaround to allow prison calls to a Tmobile phoneline.
I'm not going to do a detailed process, just the basic steps:
1) Set up a gmail/google account if you don't have one.  Tie your tmobile number to this account.
2) Then get a google voice number https://voice.google.com
3) Set up your tmobile number within Google voice - might already be there from step 1.
4) Set google voice number to forward to the Tmobile number.
5) Ensure the prison has the google voice number setup in the authorized list.
6) Prisoner now calls the new google voice number and it rings on your Tmobile line.

You can do this all from a PC, or could probably also do it from Google and Google Voice apps you can put on your phone.
NOTE - you need to use the google voice number at least once every 30 days to keep it active.  You should get a reminder in gmail if you don't.  You can keep it active by simply going into voice site and sending a text from the number or doing a call.

You have to continue to do it as your phone switches towers..... it's been working for me too. 

Bonbonhi wrote:

You have to continue to do it as your phone switches towers..... it's been working for me too. 

I noticed that!  One call came through and the next didn't!  So I am dialing #632#!!

I have tried everything you all have said and nothing has worked. I didn't have these issues when I had my iPhone 14 Pro Max. All my issues started when I upgraded to the iPhone 15 pro max about 1-2 weeks ago. Imma now go to Apple Store to see if they can help me. I'm not getting anywhere with T-Mobile or Securus smh. 

Regginator wrote:

I have tried everything you all have said and nothing has worked. I didn't have these issues when I had my iPhone 14 Pro Max. All my issues started when I upgraded to the iPhone 15 pro max about 1-2 weeks ago. Imma now go to Apple Store to see if they can help me. I'm not getting anywhere with T-Mobile or Securus smh. 

I actually haven't tried the google voice thing. I'll see if that works and come back with a post. 

I can confirm that the google voice thing works. I still wanna hear my nephew call me on my line but the google thing works for sure. 

I'm going through the same as of 8/1/2024.  Never had this issue since November 2023.  Why now?  Like we all don't enough stress that our loved one is where they are.  

This just started happening to me out of no where. Funds arenin the account, even a voicemail pops up but the call does not ring through. I pray #632# works! Someone needs to figure this out. TMobile and Securus need to have a meeting and work it out. Like someone else said, adding stress to an already stressful situation is unnecessary. My son needs to talk to his father.