LG IMS has stopped

Didi123 wrote:

I was able to find a solution that works. 

1. Turn off your Wi-Fi and keep it off or the box "LG IMS has stopped" will pop back up. Simply repeat the steps below to remove it again. 
2. You can navigate the phone with the message “LG IMS has stopped”  just click any space on your phone screen around the box.. It will reappear in about three seconds so you will go a bit slower until you complete the steps below. 

Steps to clear LG IMS has stopped box

Go to settings> storage//internal storage>other apps>hit three dots in upper right hand corner...>show system>scroll to find, com.lge.ims.rcsprovider (was not in order on my phone)>clear data/cache. 

The box will disappear. 

No, this doesn't work. It has not for most people.

cadillacmike wrote:

We have LG Style 4s on android v8.1 The following worked on both:

SHUT OFF WiFi. This is one of the triggers for the issue. Just use the cellular data capability of the phone, people.  Just shut it OFF, T-mobile is counting any WiFi data towards your limit (if you have one) anyways!!! It's also MORE SECURE than the the coffee shop WiFi people...

Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

CLEAR DATA then FORCE STOP and try NOT to turn off the phone. If you do repeat the above.

These LGs are at andriod v 8.1 when everyone else seems to be at v 10 ??? Is that an LG or T-mobile lack or progress???

I may be new here, but I’m definitely not new to IT.

 

And DON’T reset your phones, It WILL NOT correct the Issue!!!

Awesome Mike,finally a solution. I did what u said and it worked,ty so much.

Hola,

Im not sure how to post this in the community but it works great,I just fixed my phone this morning,please post for everyone to see. Follow steps,Ijust cleared cache,data and force stop 4 times while in airplane mode and it is fixed.

Wes

1. Set your LG phone to airplane mode to prevent the error message from popping up over and over.

  Head to Settings -> Apps & Notifications -> App info.

  Tap the 3-dot menu in the top right corner, enable show system, and look for com.lge.ims.rcsprovider in the list. Presiónalo.

  In the detailed overview, hit the following three buttons in order: Clear cache, clear storage, and force stop.

  You may have to repeat step 4 above multiple times for the problem to fix itself.

I have turned off I have turned off Wi-Fi/Wi-Fi calling but it still popping up. Had knee surgery recently so it's not like I can jump in the car and drive to the closest Metro business. Somebody has to help this old fogey!

Marcelo wrote:

Finally!!!

Steps to clear LG IMS has stopped boxGo to settings> storage//internal storage>other apps>hit three dots in upper right hand corner...>show system>scroll to find, com.lge.ims.rcsprovider (was not in order on my phone)>clear data/cache then force stop.  Go back in to clear data/cache then force stop.  Repeat for 3 or 4 times. 

The box will disappear. 

Actually it wont, BEEN THERE, DONE THAT 3 TIMES. 
1-it only works if you turn wifi off and airplane mode on
2-the moment you turn airplane mode off OR turn wifi back on YOURE SCREWED HELLO LG-IMS 😡

DSmith, 

DSmith wrote:

The fixes suggested worked temporarily for me. I called TMobile and same story, they know about the issue and are working on it with LG. I called LG, wait time is over 2 hours to speak to someone. They have a pre-recorded message that says they know about the problem and are treating with the highest priority. They said to wait another 24 hours and if not fixed to call them back. I will give them until Tuesday morning and then its bye bye TMobile after a very long partnership.

DSmith... I was told LG is no longer & hasn't been for 2/3 yrs. They don't know that they are dealing with the woman with a traumatic brain injury, I have no filter due to the tbi. Whole situation is making me sick. Phone was fine until I 'updated' & to be honest I don't even know if I had to. I always got along with the motto 'if it ain't broke, don't fix it'...maybe just me.

Same issue,  went to store told nothing we can do. Few people came with same issue. Had to upgrade 2 phones.  Why do I pay for insurance and I'm still part of the Jump program nothing was offered to me, I pay 13.99 a month. Also wasn't told $30 per phone upgrade because rep did it. But I didn't go there for an upgrade, I wanted help. I cannot use my phone at all, can't receive or make phone calls, LG IMS has stopped  message pops up every 5 Seconds. I'm just going to cancel my 2 phones,  1 already paid in full. I have to wait for them to be shipped to me, but I'm paying for phone service that I cannot use so, it's time to leave T-Mobile. Oh yeah, and can't call them, my phone won't call. I'm done!!

have LG G5 ...same issue.  Did the  force stop 'fix'...worked for a while, then back to malfunction.  This is Tmobile issue right? Assuming such as LGs work with other carriers.  Ditto call for T Mobile support to respond- they should be out front with updates…???!!

At a guess T-mobile updated IMS service, LG updates didn't keep up for some phones, and BLAMMO! I doubt LG will take long to fix but I feel it's important to keep in mind that LG no longer make phones and that support will continue to drop off especially for older models.

BTW, I'm pretty sure it was just timing but I have the Alexa app on my. G7 and IT acted up and brought up a similar message. Killed it and now my G7 is fine and has been for past 30 min. Just throwing that in there lol

So When the finally com up with a fix (Assuming they will)

How do we get the phones fixed? Wil they reboot automatically, will we get a message on phone, or do we have to keep coming to the forums like bums even though we pay for monthly service we are NOT receiving due to their goof ups.

I have an LG Velvet 5G and it started this glitch crap 2 days ago and it wont make any calls, or send text messages, but it will connect to internet.  When I try to make a call it prompts me to enable Wi-Fi calling (Which I dont want )  Preferred Network is set to 5G On (5G/LTE/3G/2G)

I tried setting the Preferred Network to LTE/3G/2G  and still doesnt work. I dont want a new phone I want to keep this one so I am hoping they dont start with the whole sales tactic of saying you can upgrade your phone.

T Mobile store represetatives are useless. All they do is get your phone and start tapping around then 10 min later say "We dont know what it is, have you thought about getting another phone we can give you xxx amount off of a new one" (UPSELL)

I know more about the phone than they do. They are just there to sell you stuff under the guise of "Helping". This phone glitching should not be happening.

I havent heard anything official from TMobile, seems like they are ignoring it hoping LG customers will just give up and go get another phone.

Well I will switch carriers on my unlocked device before I switch phones. I encourage others to switch carrier too if this is the case.  FIX THE PROBLEM!