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timmob's avatar
timmob
Roaming Rookie
Hace 3 años

"LG IMS keeps stopping"

This started on one family member's V30 yesterday and another today. This affects more than one LG model. Obviously T-mobile has changed something in the network. See this thread here: https://co...
im
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  • fidget37's avatar
    fidget37
    Hace 3 años

    ok, just used the following suggestion:

    SocialCatastrophe wrote:

    Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

     

    Force stop and clear data.

     

    This has fixed the issue for my mother's v20.  At least for now…

     

    At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,

LIONHRTTPA's avatar
LIONHRTTPA
Transmission Trainee
Hace 3 años

"LG IMS has stopped working" popup

AFTER 2 DAYS TRYING TO FIX, i SUCCEEDED WITH THE ‘PARTIAL FIX’ DOING THE FOLLOWING:

NOTAS:

  • i have two LG V20 Phones and Fix worked for both when following these steps precisely.
  • This fix is lost if you turn the WIFI back on or if phone is set to auto turn on when rebooting/turning on phone.
  • Fix was not lost once resolved by rebooting phone.
  • Fix does not seem to hinder phone operations other than WIFI must remain OFF. You can send & receive calls/texts with no popups.
  • If you need WIFI  for watching video, doing backups, etc., turn back on, but realize nuisance popup will resume and you will need to redo these below steps until T-mobile fixes the problem they caused.
  • Call your State Attorney General and insist on an investigation.

FIX

  1. DO NOT FACTORY RESET YOUR PHONE
  2. Turn off WIFI
  3. BEBOOT PHONE (ensure WIFI didn’t restart or make it stay off in phone settings
  4. Ve a Configuraciones →
  5. Apps/notifications ->
  6. App info ->
  7. Three dots ->
  8. Show System ->
  9. com-lge-ims-rcsprovider ->
  10. Almacenamiento
  11. BORRAR CACHÉ
  12. FORCE STOP  (After clearing CACHE)
  13. CLEAR DATA (This will not delete your texts)
  14. FORCE STOP  (After clearing DATA)
  15. Leave Settings. Popups should stop.
  16. Reboot. Popups should remain gone unless you turn WIFI back on.

T-mobile still has not addressed this massive problem publicly as of Mon May 23 10:15pm ET.. Shameful and possibly criminal.