"LG IMS keeps stopping"

I'm giving T-Mobile until the first part of next week (I doubt they even read our postings) and then I am going to look into switching to Verizon. I've been with T-Mobile 23 years and hate to leave but this is ridiculous. 2 LG phones on Verizon and no problem. Talked with a friend this afternoon with LG phone on AT&T and he hasn't had a problem. I have 2 LG phone purchased from and on T-Mobile and they are both screwed up. Support says it's a LG problem….that's a load of garbage. They can fix it or lose customers. The stupid pop up on my phone goes off about every time I touch the phone now.

its both. TMO sent out a side update to all devices (Samsung, LG, etc)..the only OEM that ended up with an issue were mainly older LG devices..their test server never popped up any errors..only after the update was pushed...so on the TMO side all showed good to go… main reason why TMO and LG are working on it..for the older devices it was something not causing any issues but was an actual issue..for TMO their test system never detected the problem.

the side update was to improve network connections.

fireguy_6364 wrote:

its both. TMO sent out a side update to all devices (Samsung, LG, etc)..the only OEM that ended up with an issue were mainly older LG devices..their test server never popped up any errors..only after the update was pushed...so on the TMO side all showed good to go… main reason why TMO and LG are working on it..for the older devices it was something not causing any issues but was an actual issue..for TMO their test system never detected the problem.

 

the side update was to improve network connections.

Here’s the updated instructions for the permanent fix from 5/27/22 if anyone still experiences the issue or wants to make sure they have the latest update:
 

T-Mobile's support team on Twitter told customers that it was aware of the issue and that it would release a fix soon. The problem has apparently been caused by a network-side system update rolled out by T-Mobile. The carrier discovered the bug only after the update was already deployed.

While the issue has now been fixed, it highlights the risk of continuing to use a smartphone that no longer receives support from the manufacturer.

ACTUALIZACIÓN

T-Mobile has officially acknowledged the recent IMS bug that occurred on many LG phones after it pushed a network settings update.

Below are the steps to apply the fix:

1. From your list of apps, tap the "Settings" gear.
2. Either select "System" or choose the "General" tab.
3. Choose Update Center > App Updates.
4. Select "Download for LG IMS Improved" and wait for the update to complete.
5. Press and hold the power key, then choose to restart your device.

bpshark wrote:

fireguy_6364 wrote:

its both. TMO sent out a side update to all devices (Samsung, LG, etc)..the only OEM that ended up with an issue were mainly older LG devices..their test server never popped up any errors..only after the update was pushed...so on the TMO side all showed good to go… main reason why TMO and LG are working on it..for the older devices it was something not causing any issues but was an actual issue..for TMO their test system never detected the problem.

 

the side update was to improve network connections.

 

Here’s the updated instructions for the permanent fix from 5/27/22 if anyone still experiences the issue or wants to make sure they have the latest update:
 

T-Mobile's support team on Twitter told customers that it was aware of the issue and that it would release a fix soon. The problem has apparently been caused by a network-side system update rolled out by T-Mobile. The carrier discovered the bug only after the update was already deployed.

While the issue has now been fixed, it highlights the risk of continuing to use a smartphone that no longer receives support from the manufacturer.

ACTUALIZACIÓN

T-Mobile has officially acknowledged the recent IMS bug that occurred on many LG phones after it pushed a network settings update.

Below are the steps to apply the fix:

1. From your list of apps, tap the "Settings" gear.
2. Either select "System" or choose the "General" tab.
3. Choose Update Center > App Updates.
4. Select "Download for LG IMS Improved" and wait for the update to complete.
5. Press and hold the power key, then choose to restart your device.

THIS IS FALSE. NO SUCH STEP EXIST ON MANY OR ALL AFFECTED LG PHONES:

“Select "Download for LG IMS Improved" and wait for the update to complete.”

---and T-Mobile has not officially done anything. Call your Attorney General.

Solution #1

• Settings > Network & Internet > Mobile Networks > Access Point Names > 3 dots > Restore Default Settings.

If that does not do it, make sure WIFI is off and stays off, reboot phone carefully, make sure WIFI is off and do Solution #2 and repeat Solution #1 again.

Solution #2

FIX

1. DO NOT FACTORY RESET YOUR PHONE
2. Turn off WIFI
3. REBOOT PHONE (ensure WIFI didn’t restart or make it stay off in phone settings
4. Ve a Configuraciones →
5. Apps/notifications ->
6. App info ->
7. Three dots ->
8. Show System ->
9. com-lge-ims-rcsprovider ->
10. Almacenamiento
11. BORRAR CACHÉ
12. FORCE STOP  (After clearing CACHE)
13. CLEAR DATA (This will not delete your texts)
14. FORCE STOP  (After clearing DATA)
15. Leave Settings. Popups should stop.
16. Reboot. Popups should remain gone unless you turn WIFI back on.

GO BACK AND REPEAT SOLUTION #1

timmob wrote:

I wrote to LG and they sent me the attached PDF instructions. I've performed it on both phones and it works until the phone is powered off. I'll contact them again.

The following instruct in your T-Mobile pdf link does not work on most LG phones because it is not listed as an option.

• Select Download for ‘LG IMS Improved’ and wait for the update to complete.

Yet another false solution.