Native Visual Voicemail not working on my brand new Unlocked Pixel 6a phone

tidbits wrote:

Works for me. With the Pixel 7. After initial setup I had an error and all I did was call voicemail and entered my pin and after that the message went away and I was good to go. 

Interesting. When I called my voicemail all I got was my messages and never got a prompt to enter my PIN.

Do you have ask for pin turned on? It may be a requirement now. perhaps?

My voicemail works and it asks for a pin and the pin works its just that visual voicemail no longer activates.  It used to work fine it just stopped recently.  I have reset everything I can think of short of complete phone erase with a new new esim.  But others have tried that and it still didn't help.  Its like the phone now doesn't attempt or can't activate VVM anymore.  Used to before the problem when you rebooted your phone you would see a brief  voicemail indicator for a few seconds while VVM set itself up.  That no longer happens.  Thanks for all the ideas everyone.  Maybe when a few hundred more folks notice this and post it will get more attention.  

gff1stof3 wrote:

My voicemail works and it asks for a pin and the pin works its just that visual voicemail no longer activates.  It used to work fine it just stopped recently.  I have reset everything I can think of short of complete phone erase with a new new esim.  But others have tried that and it still didn't help.  Its like the phone now doesn't attempt or can't activate VVM anymore.  Used to before the problem when you rebooted your phone you would see a brief  voicemail indicator for a few seconds while VVM set itself up.  That no longer happens.  Thanks for all the ideas everyone.  Maybe when a few hundred more folks notice this and post it will get more attention.  

I actually did a factory reset twice and it didn’t help, so I wouldn’t waste your time. 

I guess I had never set up a voicemail pin. Since my voicemail messages had always come directly to my phone, it wasn't until my my visual voicemail stopped working that I had to call to get my messages, and I never had to enter a pin number.

I never did understand the area I have outlined in red in this pic. 🙄

BTW… does anyone else often get connection errors when trying to connect to this forum? 🙄

Went down on me. I fixed it by dropping to LTE instead of 5G. Then I went back to 5G and it's still sticking so far. 

ToddyK wrote:

I just bought a new Unlocked Pixel 6a phone and my native Visual Voicemail is not working. My Unlocked Pixel 3a native Visual Voicemail worked fine for 3 years and it still works fine as I've given this phone to my brother who has the same T-Mobile plan.

I've talked to T-Mobile support and so far they haven't been able to figure out why it's not working. It appears (see pics) that it's trying to activate, but never does.

Using the T-Mobile Visual Voicemail App is NOT an option… it is not the same and it doesn't transcribe the voicemail to text. If this issue can't be resolved I'll be forced to change carriers.

 

 

 

Same exact problem. Switched to iPhone and haven’t looked back since.  

I don't understand why this issue is marked solved. The original report is for Pixal 6a, and the "solution" is it works on Pixal 7. How is that a solution for Pixal 6a owners?

Why is the not fixed by someone?  If it isn't a tMobile issue then someone from the company say so to give us something to throw at Google.

If/when it starts working it always breaks when the phone is restarted or a update is pushed.  Until recently once borked it would start working on its own after 2-3 days.  Now as of the update on 6/1/23 it will just not fix itself, been 7 days and the its still there/ "Visual voicemail isn't working" after a while i'll get an additional "try again".  

This is such a joke, how hard can it possibly be.  i see why people use iPhones but it would need to catch on fire for me to go down that path.  I like any good tech challenge as long as there is a solution at the end of the adventure.

Please fix this or if anyone has the fix please share the solution.

I noticed esims have trouble with VVM.  So if you have esim that could be the problem

If you are on regular sim. I seen some people fix the problem in the accepted answer.  Some had to turn off 5G, clear dialer cache, and then open dialer and open vvm.