New S24 Not Able To Send or Receive Texts

Update: it's me, logged in as myself instead of my wife when I posted the original question.  I hesitated pulling the factory reset until I exhausted all other options. We realized that the issue was not necessary on my gs24, but on the account with T-Mobile.  My wife figured out that she couldn't text anybody not on an iphone from her iphone. Found a reddit thread that suggested activating family allowances on our account. We did, and it worked! No further issues. Such a simple fix after spending hours with T mobile trying to figure it out. Almost abandoned T-Mobile altogether in favor of another carrier...