Forum Discussion
Not receiving texts from Verizon carriers!
Hello Everyone,
I'm looking for some sort of help if anyone has encountered the issue that I am having. I recently tried to make a switch over to Verizon from T-mobile and had begun the process online. Mistake number 1. In trying to do so I did not realized that I needed transfer of liability from the account that I was under in order to have my own account. After realizing how much of a mess it was to even do that I decided it was not worth it to switch after all and decided to stick with T-Mobile. Before my number could be on my own account the T-mobile rep said that my number was ported to verizon and needed to be ported back. I had called Verizon and had them port my number back as they said my number was only partially ported. After all that I had my own account on T-mobile. Now I am not receiving messages from ANY Verizon carriers and I dont know what is going on. Verizon carriers are able to receive my messages and calls but I cannot receive messages from them, just calls. I have spoken to multiple people with tmobile up to the engineers and they have stated that everything is clean on their end and have even rebroadcasted my number. I have tried every possible thing that I could on the phone in order to see if I could resolve the issue but have not had any luck. I talked with a verizon rep today and they said that my account would be deactivated when the billing cycle ends in February but only stated the messaging issue was on tmobiles end. I am stuck, losing serious hope, and no longer know what to do. Can anyone help???????
CGB wrote:
ChristieP-Sounds like you may have found the solution. I'm considering moving from Vz to T-Mobile. Has this fixed the texting issue? Voicemail okay? Any other issues or thought?. BTW do old contacts and text messages transfer over? Gracias.
I moved from Verizon to T-Mobile 3 months ago and I have not had any issues texting to and from Verizon customers, both Iphones and Android devices. My number was ported by the T-Mobile store associate and did so with no problems. Just FYI. I'm getting a lot more for my money with T-Mobile and I have found their customer service to be very good so far. As far as contacts and texts moving over, all of mine did, but I think that is a function of my Google drive account saving and syncing with my new phone. The only negative I have moving to T-Mobile is, there was a T-Mobile app pre-installed called AppManager I think. What a POS. It just automatically started downloading a huge number of games, (I hate these stupid games and don't allow them on my phone, ever) but I was able to completely uninstall the app and so far it hasn't returned. IMO, that is a terrible disservice to your customers to force such drivel on your phone without permission. Bloatware is a problem with Verizon as well, corporate greed i think. One more thing, the T-Mobile app is head and shoulders better than the Verizon app, unlike Verizon that put their advertising BS in front and make you search for your account info, T-Mobile's app is a nice app filled with your account info not advertising goods and services for padding their bottom line.
everything should transfer over..the carrier doesnt save your contact info..your phone/Google/ICloud does.
ChristieP-Sounds like you may have found the solution. I'm considering moving from Vz to T-Mobile. Has this fixed the texting issue? Voicemail okay? Any other issues or thought?. BTW do old contacts and text messages transfer over? Gracias.
I had cleared the Cache as well but it didn't work. The issue ended up being on the Verizon side. The only reason I was able to get it resolved was by opening a ticket from my Verizon line, even though my phone was working fine. What I was told was that the text routing process within the Verizon network wasn't completed so the text would enter their network but it wouldn't have a phone number associated with Verizon to send it to. They ultimately had to remap the phone number so that it would go outside their system. Sorry I don't have the tech terms to explain exactly what happened.
I have android. And I tried everything...new phone, new sim card. Back and forth with techs from verizon and tmobile. Took my phone to a store and they tried everything too. For 2 months we tried everything. Finally I chatted with a tmobile tech and he sent me those instructions and it finally worked. Hope u get your issue resolved soon. I know how irritating it is.
Dnnhernandez wrote:
I finally got my issue resolved. I had to go into the Settings, Apps, then go to your Messages App. Click on Storage, then hit Clear Catche. It worked for me. Maybe this will help you too. Save u alot of aggravation.
I appreciate the reply. Do you use iOS or Android? I've tried to reset everything short of the phone itself and SMS from VZW folks are still not coming in. I wish my issue were resolved as simple as yours was. If it goes on much longer I may reset the entire phone even though I've tried different phones.
I finally got my issue resolved. I had to go into the Settings, Apps, then go to your Messages App. Click on Storage, then hit Clear Catche. It worked for me. Maybe this will help you too. Save u alot of aggravation.
I'm having this exact same issue. Started last Sunday at random. It is only my line on my account. SMS works fine with TMobile, AT&T and when sending to Verizon. SMS sent to me from any Verizon device will not deliver to my phone. I do have a trouble ticket in the works, I am praying it gets fixed.
My number is the only one affected. I can text them, they can't text back. My husband's phone works fine.
I just texted and sent a picture to a friend of mine on Verizon from my s23 Ultra using Google Messages. She replied within a minute and received both messages.
