Forum Discussion
Not receiving texts from Verizon carriers!
Hello Everyone,
I'm looking for some sort of help if anyone has encountered the issue that I am having. I recently tried to make a switch over to Verizon from T-mobile and had begun the process online. Mistake number 1. In trying to do so I did not realized that I needed transfer of liability from the account that I was under in order to have my own account. After realizing how much of a mess it was to even do that I decided it was not worth it to switch after all and decided to stick with T-Mobile. Before my number could be on my own account the T-mobile rep said that my number was ported to verizon and needed to be ported back. I had called Verizon and had them port my number back as they said my number was only partially ported. After all that I had my own account on T-mobile. Now I am not receiving messages from ANY Verizon carriers and I dont know what is going on. Verizon carriers are able to receive my messages and calls but I cannot receive messages from them, just calls. I have spoken to multiple people with tmobile up to the engineers and they have stated that everything is clean on their end and have even rebroadcasted my number. I have tried every possible thing that I could on the phone in order to see if I could resolve the issue but have not had any luck. I talked with a verizon rep today and they said that my account would be deactivated when the billing cycle ends in February but only stated the messaging issue was on tmobiles end. I am stuck, losing serious hope, and no longer know what to do. Can anyone help???????
I am going through this right now. I have been going on with this since this summer. I cannot deal with it any longer. I have been into tmobile and got the worst service ever. Tmobile told me to tall verizon, verizon told me to call apple, apple told me to call tmobile. It is literally the worst thing. I have had multiple escalation tickets. The last resolution was that I call verizon and talk to them. And guess what they told me to call tmobile. I took my card off of auto pay, I am not paying my bill. Or I am going to give them back and tell tmobile to pound salt. I do refuse to get a new phone number this should not be a me problem and me doing the middle man work. I cannot text my brother, my husband, or my mother. This has to be the biggest in convenience ever. I use to be able to talk to people through group chats but now It is not working. IF anyone has any other suggestions please for the love of God let me know.
No this is VZW. Wefound your number built with a SMS profile and it was removed so should be working from VZW.
I was unable to receive text from Verizon customers. Finally after 27 days Verizon released my number. This is the text I received from them. Hope it helps.
File an FCC complaint and add Verizon as secondary in complaint it is how I got the problem resolved. T-Mobile tech support did nothing and Verizon Corporate ended up fixing issue. FCC Complaint Online
We're not receiving vz texts on my wife's phone while mine is ok. It's not the phone because the missing incoming texts are not in the call log for her line. We ported from verizon five years ago, but the problem began around April. Tech support is working on it. But so far no answer.
Experiencing the same issue but it is Verizon (non iPhone) and now Spectrum Mobile too (non iPhone) as well so only text messages. Hoping there is some resolution as I have tried all the basic suggestions and nothing worked.
It's crazy bc mine resolved finally. At first I could send like 3 out of 5 then 2, then couple hours later it was working fine. I'm to the point that if thus happens again, I'm done. I've had tmo since 97 as aerial then voicestream. I don't want to switch. The one thing that bothers me is my friend with sprint ad the same issue at the same time I did but I has no idea. She just told me. So I've never tried to port out like most have.
Do all of you also have a very old old plan? They always try to make me change it. I have the old $50 unlimited I believe.
I am going through the same issue for nearly THREE (3) months! No resolution in sight. Problem started coincidentally when there was an unauthorized port request for my number to Verizon. So I can receive pictures msgs but not regular SMS texts. Have spoken extensively with multiple people on the T-Mobile to help me as a customer. T-Mobile blamed Verizon….Verizon blamed T-Mobile. I tried speaking to Verizon on separate occasions to address this issue. I actually escalated my problem to the T-Mobile executive level team but they don't seem to interested in trying to fix my problem. Meanwhile, I'm stuck in the middle with the problem. I was finally able to confirm with Verizon that my number is no longer in their system and texts being sent to my number are being delivered properly (no error messages). Yet, I am still not receiving anything. AND I have done everything from a troubleshooting perspective - reset network settings, restart my phone, changed from physical SIM card to eSIM, cleared the cache, got new S23 Ultra, used a different messages app…..but no solution yet.
Having pretty much same issue. But I can get texts from anyone but can't send to vz or att people. I can send gifs and pics. But no texts. Works fine for sprint, metro and tmobile. They are telling me it's a local issue that engineers are working on. On day 3 now. Beyond annoyed. After 25yrs with them, I'm about to bail. Had similar issue in April with my note 8 that I couldn't receive any calls at all and couldn't send texts to vz people. They replaced it with note 20 all issues resolved but now text issue is back.
Still can't get my texts from senders and they all seem to be Verizon contacts. It all seemed to start when I tried to Port from T-Mobile to visible who has service through Verizon. I have talked to so many level two and level three technicians I am exhausted day after day on the phone for 3 weeks still no text coming back all showing " Not Delivered"
ChristieP wrote:
I had cleared the Cache as well but it didn't work. The issue ended up being on the Verizon side. The only reason I was able to get it resolved was by opening a ticket from my Verizon line, even though my phone was working fine. What I was told was that the text routing process within the Verizon network wasn't completed so the text would enter their network but it wouldn't have a phone number associated with Verizon to send it to. They ultimately had to remap the phone number so that it would go outside their system. Sorry I don't have the tech terms to explain exactly what happened.
ChristieP I'm having this exact same issue. How did you manage to get anyone from Verizon to help with this? I can't even get through to anyone because I no longer have a phone with them. Any help would be so incredibly appreciated.
