Forum Discussion
Not receiving texts from Verizon carriers!
Hello Everyone,
I'm looking for some sort of help if anyone has encountered the issue that I am having. I recently tried to make a switch over to Verizon from T-mobile and had begun the process online. Mistake number 1. In trying to do so I did not realized that I needed transfer of liability from the account that I was under in order to have my own account. After realizing how much of a mess it was to even do that I decided it was not worth it to switch after all and decided to stick with T-Mobile. Before my number could be on my own account the T-mobile rep said that my number was ported to verizon and needed to be ported back. I had called Verizon and had them port my number back as they said my number was only partially ported. After all that I had my own account on T-mobile. Now I am not receiving messages from ANY Verizon carriers and I dont know what is going on. Verizon carriers are able to receive my messages and calls but I cannot receive messages from them, just calls. I have spoken to multiple people with tmobile up to the engineers and they have stated that everything is clean on their end and have even rebroadcasted my number. I have tried every possible thing that I could on the phone in order to see if I could resolve the issue but have not had any luck. I talked with a verizon rep today and they said that my account would be deactivated when the billing cycle ends in February but only stated the messaging issue was on tmobiles end. I am stuck, losing serious hope, and no longer know what to do. Can anyone help???????
Jim Lahey wrote:
syaoran wrote:
I have zero issues with Google Messages on my s23 Ultra using RCS through Google.
That you know of. had a buddy on verizon with a s21 ultra that didn’t know he was missing messages for months on google messages. he was in denial until he missed a text about his wife going into labor that he got 17 hours later.
but the argument of “i can drive well drunk so why can’t i?” is really convincing though.
That's Verizon for you. Just look at the many issues their network and systems when it comes to texts sent through their network and to and from outside of it.
syaoran wrote:
I have zero issues with Google Messages on my s23 Ultra using RCS through Google.
That you know of. had a buddy on verizon with a s21 ultra that didn’t know he was missing messages for months on google messages. he was in denial until he missed a text about his wife going into labor that he got 17 hours later.
but the argument of “i can drive well drunk so why can’t i?” is really convincing though.
I have zero issues with Google Messages on my s23 Ultra using RCS through Google.
if you used any android device that’s released int he last 2 years then google messages was preinstalled and the default SMS handler. it also causes issues with SMS between ios and android that is solved immediately when deactivating Google messages.
Jim Lahey wrote:
this is 100% caused by Google Messages. It's been a problem for years now. google messages has always outright missed texts due to awful RCS implementation. use a different SMS handler. the second we switched back to samsung messages it stopped entirely for good.
I disagree about it being 100% caused by Google Messages. I had this issue from devices that didn't have Google Messages in the mix. It was a server issue that Verizon rectified.
this is 100% caused by Google Messages. It's been a problem for years now. google messages has always outright missed texts due to awful RCS implementation. use a different SMS handler. the second we switched back to samsung messages it stopped entirely for good.
username191 wrote:
Dnnhernandez wrote:
I finally got my issue resolved. I had to go into the Settings, Apps, then go to your Messages App. Click on Storage, then hit Clear Catche. It worked for me. Maybe this will help you too. Save u alot of aggravation.
I appreciate the reply. Do you use iOS or Android? I've tried to reset everything short of the phone itself and SMS from VZW folks are still not coming in. I wish my issue were resolved as simple as yours was. If it goes on much longer I may reset the entire phone even though I've tried different phones.
Wanted to give an update. My issue was corrected many months ago, but my number originally originated from VZW. For some reason my number got "caught up" in VZW's system and someone there had to fix it. I spoke to a senior T-Mobile tech who was extremely helpful. Took some work on my end but ever since it has been smooth sailing.
I am having the same issue. 3 numbers transferred from Verizon, 2 came through just fine, the 3rd will not receive text message from Verizon customers. 2 hours on the line with service so far... tmobile says Verizon did not release the message service. They have a message blocker and if it is not removed you can't get text from Verizon. I just called back to Verizon, they agreed that was the issue but will not correct the issue unless I transfer my phone back to Verizon and open an account with them. I just file a complaint with FCC since that seems to be the only way anyone has been able to get the issue resolved. It is definitely a Verizon issue but they refuse to help.
Try googling 'FCC complaint'. If that's too hard, click here: https://consumercomplaints.fcc.gov/hc/en-us
Where do I file a complaint in order to get action from Verizon? Same problem, my family started changing from t-mobile to Verizon, we aborted when one line was activated and we found out how bad Verizon's coverage was compared to t-mobile.
I have an iPhone and now I can't receive texts from Verizon android phones, they get mine though. This has been going on since we cancelled the transfer and were told that only one number had been ported over to Verizon so we got it ported back to t-mobile, supposedly my number was never ported.
Where do I file a complaint to get action from Verizon? I hope it doesn't take a class action suit against Verizon to get this fixed because I need it fixed now.
Thanks to everyone that reported this problem, at least I know I’m not alone.
