Forum Discussion
Assurant Insurance Complaint
Been dealing with Assurant and UPS since April 2024 and it has been a complete nightmare. First, the replacement phone they sent was not delivered by UPS, although UPS said it had been delivered. Estos...
We are going through this right now. They sent a replacement phone within two days of filing the claim (broken and chipping glass on camera). The replacement phone doesn't work. We have spent over 2 hours being transferred back and forth on getting another phone to replace the defective one they sent.
They want us to send the original phone back within 10 days and they will send out the replacement on October 16. At that time we are to send back the defective phone that doesn't work. So, they expect us to go about 3 weeks with no phone. We were actually told to buy a back up phone in between. Really?! We pay $18 a month and you make us wait 4 weeks for a replacement when they were the ones to send us a phone that didn't work!!
I've been a TMobile customer for years. IDK if Verizon is better, but it may be time to switch!
