Forum Discussion
LG G7 error message this morning
LG G7 phone is getting constant LG IMS keeps stopping message/
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother's v20. At least for now…
And it is completely absurd that LG/TMobile are telling people to factory reset.
I see that "Force Stop and Clear Cache" now has a "green check mark" and "best answer" badge. I am sure the poster provided the information in good faith. Unfortunately, those actions to not work for the vast majority of people, as evidenced by the hundreds of postings on dozens of forums and websites… people are trying "Force Stop and Clear Cache" and for nearly all of them, it is not working. It did not work for our two phones, nor did any of the other false fixes posted on YouTube. If this was a good fix, T-Mobile would tell their retail store employees about it! If this was a good fix, somebody would post a legitimate YouTube showing an actual phone actually healing!
If is very clear that T-Mobile did something this past Sunday that effectively bricked many thousands of LG phones. LG abandoned the phone business, so they have little incentive to help (but we can always hope). T-Mobile might not even know what they did… the error could be buried somewhere in the code of a complicated update. They are surely investigating. The erroneous code might be buried within other updates which they don't want to reverse for legitimate reasons.
Customers need to courteously but urgently request T-Mobile do one of two things:
- Either reverse the network change they made last Sunday that bricked millions of dollars worth of phones, or
- Offer generous discounts to customers to purchase non-LG phones so they can get back to work (and those discounts should be retroactive so that desperate customers who replaced their phones today can participate).
