Forum Discussion
LG IMS has stopped
Could someone from T-Mobile support please respond to one of the questions about this topic with an update as to what we should to or when we can expect this to be fixed?
Hey everybody!
Great news!! LG was able to release new updates that fully resolve the recent "IMS stopped" pop up issues. The fix is pretty quick and can be found on our support site. Here is the link that you can follow to see how to install the needed updates. IMS de LG se detuvo | Asistencia de T-Mobile
In a few short clicks, those pesky popups will be a thing of the past.
If customers are experiencing the error pop -up for IMS, follow the below instructions to resolve.
1. Open "Settings" (pull-down menu) select "Airplane Mode"
2. Once Airplane Mode is enabled, open "Settings" Open Apps
3. Select App info
4. Click 3 green dots in upper right corner of screen Select show System
5. Select com.lge...ims.rcsprovider (you may also use the search icon on top of the screen search "lge..ims)
6. Open storage
7. Select "Clear Data" Clear Cache"
8. Go back to storage click Force Stop
You mayhave to do this a few times to resolve the issue
