Lost capability to text: Contacts show sip:[phone number]@msg.pc.tmobile.com;user=phone

paul888 wrote:

Hola,

 

I used to text this mobile phone for several months.  I am using a Samsung Galaxy S21.  However, today, the text fails to be sent.  Then, I look at my contacts for the mobile phone number and it is changed to:

sip:[phone number]@msg.pc.tmobile.com;user=phone

 

I removed this and updated the contacts with the correct phone number, but the text does not go through and the contacts is changed back to sip:[phone number]@msg.pc.tmobile.com;user=phone

 

Any idea what is going on?  I am able to text other people.

 

Gracias,

 

Paul

HI Paul. I had the same problem. Store rep nor tech support had a solution. So I looked at my dads phone (he is the one I was trying to group msg but system wouldn't allow it). I used his phone and created a group then sent us a msg. Then when I received his group text, I was able to respond to the entire group. Problem solved. I then was able to add more recipients from my phone in the message. Hope this helps