Forum Discussion
Samsung A71 5G Network Issues
So I bought a new samsung a71 5g from the tmobile store almost 2 weeks ago. Love the phone overall but the signal is getting me under 3mbps download and maybe 5mbps upload speeds in places by old pho...
From what I hear, there are some issues with some of the new 5G phones. Have you tried setting it in 4G/LTE preferred mode? Just to see what happens.
I just got off with Tmo chat. They say it's because my city doesn't have the strong 5G signal yet so set my mobile connection to LTE/4G/3G in the mean time and that it's not my phone. It's because when the phone is switching from 5G to LTE, it's causing the connection to drop.That's what she said.
I just went to my devices on samsung.com and hit the request service button so I didn't interact with them at all. Just print out the shipping label and drop off at UPS. As soon as I get that back, I'll ship the Z flip back to them for the same problem.
Speaking of wifi, I got home a bit ago and I'm on wifi and guess what? Connection dropped! So, I think it's a Samsung issue since I was on wifi at home.
