TMobile is silent about LG IMS keeps stopping

I tried getting through to T-Mobile telephone support but the recording says “We are experiencing high call volumes!”

Some writers on some forums claim they got through to T-Mobile and were told "We are aware of the problem and are working on it."  Of course, what we want to hear is "We are committed to a fix."

My wife's phone and my phone both started getting the notorious "LG IMS Has Stopped" popup every three seconds, yesterday (Sunday) afternoon.  I spent about 6 hours doing everything recommended on every YouTube video and forum post:  update apps, update OS, clear cache, force stop, reboot, etc. etc.  Unfortunately, the YouTube folks just want credit for views and clicks, and don't care if the fix does not work.  Naturally, we all watch every video to the end!

I noticed that the LG IMS system app is written so it attempts to restart immediately as soon as anyone tries to shut it off.  It also reloads the cache immediately after anyone tries to shut it off.  This is logical behavior, because this app is needed for the phone to communicate.  The phone still continues to make and receive calls and messages (in between those maddening popups every three seconds) so evidently whatever T-Mobile did to their network on Sunday is making every LG phone "stutter" or "hiccup" every 3 seconds, which triggers the popup...but then the app almost immediately resets, still allowing calls and messages to go through!

We are headed over to the local T-Mobile retail outlet this afternoon to see if they have heard anything new on this widespread problem, because we cannot get an answer from T-Mobile any other way.