Hello, I've been searching for a solution for unable to download attachments in the Gmail app on this device. I recently got the new phone about 2 weeks ago. I've done the "fixes" seen in the Google forums for Gmail attachment issues, but it will not fix it. I have also uninstalled the update for Gmail, then reinstalled it. Mimicked settings for Gmail just like my old phone (a Motorola) and it still will not download attachments. Yet, when I added my Gmail account to the Microsoft Outlook app, I am able to download attachments from my Gmail account. Anyone else have this issue? I'm at a loss for what else to do.

Same problem here on REVVL6….for both me and my wife….and another random person I found on reddit by searching there. Using the Gmail app and can't download attachments. We CAN forward attachments. We CAN upload attachments to Drive and download them from there. I spent HOURS on the phone and on Twitter with T-Mobile "support", trying every "solution" they had, all the while them claiming they haven't heard of any other REVVL6 users with this problem. Really frustrating and disappointing as a T-mobile faithful user. (By the way, Gmail worked fine on all other previous REVVLs we owned.)

Hey all. Thanks for the heads up about the Gmail attachment issue! We at T-Mobile thrive on feedback like this so we can identify issues and work towards a fix. Now that we know this is going on, we are working with the equipment manufacture to get it fixed. Email is so important because of the ability to send and receive those attachments so we are so sorry for any trouble this has caused. Thanks for giving us a chance to dig deeper and sort it out for you.

So its been a year since this problem was 1st found and still no fix!!! I to am having this issue with revvl 6 pro

YSEM85 wrote: TXFrank wrote: The REVVL 6 PRO 5G is a T-Mobile branded phone just like Samsung, Apple, Motorola, etc. They just released Andoid 13. Their software engineers did all the work. So it is their responsibility to ensure that all the regular apps work even if they are from Google. They didn't do that. The software is defective. But, as another poster stated you can work around it. Install any other email manager that permits multiple email account. I use yahoo mail manager, and installed my sbcglobal account and gmail acccount. I can download from this email manager all gmail attachments, open pdf files, forward them, print, etc. No problem. Works fine. There may be other solutions in workarounds, but haven't found them yet. The above works. TXFrank Thanks for your workaround. I have read about it. I am wondering if T-Mobile support and T-Mobile developers read this T-Mobile community at all? I think NO. Looks like T-Mobile wants to give these phones to everyone for free. Actually, I don't want to create any extra accounts and install any extra applications just because the developers don't want or can't do fix their mistake. Besides this problem the phone model has others issues, and even native T-Mobile account application does not work. These devices are created for T-Mobile and developed for by a third party. There is a reason why they are handed out for next to nothing. Because it's as barely close to functional in the hope you eventually purchase something better.

once the update has been deleted are you able to attach anything or does it force you to update yet again before you can use the app for anything?

Revvl 6 Pro Gmail attachments | Comunidad de T-Mobile

fireguy_6364
Modem Master
Hace 3 años
and nothing from Gmail devs about this?
fireguy_6364
Modem Master
Hace 3 años
did you spend as much time with Gmail support trying to get this figured out? apps are adjusted to work with devices not reverse. this is more on the Gmail devs to figure out a fix or work around until an update can be pushed.
JollyRancher
Network Novice
Hace 3 años
Hello all, I just purchased a Revvl 6 Pro 5G this past Sunday and I'm having the same issue, I can't download any email attachments in the Gmail app. I used my Google one membership to contact Google technical support and the tech support specialist walked me through about 10 troubleshooting options and we were unable to correct the issue. Ultimately the tech support specialist referred me to T-Mobile (since they are the manufacturer) to speak with their software mobility department as we discovered that this particular phone model does not have a download manager app installed as a part of the stock firmware. This should be an easy fix if T-Mobile creates creates a patch and sends it as an update to all Revvl 6 Pro 5G device owners. I'm anxious to get this issue resolved. I hope T-Mobile will do something about this issue.
ChadTuttle63
Network Novice
Hace 3 años
Same problem. Just received 2 REVVL 6 Pro 5G phones for my wife and me. Neither phone can download attachments from Gmail. Have tried all fixes with Gmail and no success. Very disappointed with TMobile. All other Android phones we have owned never had this issue with Gmail and downloading attachments. Looking for solution!!
syaoran
Transmission Titan
Hace 3 años
Do you have enough space on the device for the item to download to? Does GMail have permissions to access and write to storage? For larger files. Is your device set to only download larger files over WiFi instead of data?
ChadTuttle63
Network Novice
Hace 3 años
Thanks - have ample storage, over 70 gig. All Gmail permissions are allowed. Data is on. Frustrating
Mikeandbrenda
Newbie Caller
Hace 3 años
gis4grodney wrote:

Same problem here on REVVL6….for both me and my wife….and another random person I found on reddit by searching there. Using the Gmail app and can't download attachments. We CAN forward attachments. We CAN upload attachments to Drive and download them from there. I spent HOURS on the phone and on Twitter with T-Mobile "support", trying every "solution" they had, all the while them claiming they haven't heard of any other REVVL6 users with this problem. Really frustrating and disappointing as a T-mobile faithful user. (By the way, Gmail worked fine on all other previous REVVLs we owned.)

I've spent hours by my self and another 1 1/2 hour with a T Mobil Android "expert". He couldn't fix it. Finally said they needed to fix it at Google or somewhere with an update. He was basically no help. Mine and my wife both have same problem. I can go to desk top and download from Gmail until they??? Solucionarlo
fireguy_6364
Modem Master
Hace 3 años
carriers dont fix their phones to work with apps..its the app developers that must make the adjustments/fix them.. has no one still contacted the Gmail devs to see if they know whats going on? heck go into your play store and pull up the Gmail app.then go to reviews and then filter to your phone..see what all is being said.
Mikeandbrenda
Newbie Caller
Hace 3 años
Thanks for info
Captdave13
Network Novice
Hace 2 años
When is this going to be fixed? I got no help from T Mobile.
Just received 2 REVVL 6 Pro 5G phones for my wife and me. Neither phone can download attachments from Gmail. Have tried all fixes with Gmail and no success. Very disappointed with TMobile. All other Android phones we have owned never had this issue with Gmail and downloading attachments. Looking for solution!!