Revvl V+ 5G is randomly deleting contacts

Gschiffman wrote:

Ric221 wrote:

just a FYI if your contacts are backed up on your google account you can retrieve them from there.

It's deleting them from Google Contacts as well

wanted to point this one out to everyone else in here..if its also deleting your contact info from your Google back up then its pretty safe to say its not the phone..might opt to contact Google themselves seeing as how you must sign into Google to even edit your contacts..

This is an ongoing situation. I was given this phone "for free" through bill credits to switch to T-Mobile. This phone is being given away - a hint - that T-Mobile knows about the issue with this phone in particular. I replaced the phone after purchasing a warranty plan. And the new phone is doing the same thing - deleting my contacts - including on Google. I suspect it is some sort of program conflict or a sync issue.

Because the phone plan and “free” phone, I had recommended it to a friend as well as my boyfriend and they too are having their contacts deleted.

T-Mobile knows about this and I suspect someone decided to use this as a marketing ploy to get people to switch to T-Mobile by giving away a free (faulty) phone to switch. To have your contacts deleted on your phone AND in your Google Account is just totally not OK. I believe they have legal liability connected to this matter. I wonder when they are going to resolve this issue? Do we need to start a class-action lawsuit?

If I buy another phone, I’m pretty sure I will owe the remaining balance for this “free” (faulty) phone.

Not cool T-Mobile!

ermomtolots wrote:

Gschiffman wrote:

Ric221 wrote:

just a FYI if your contacts are backed up on your google account you can retrieve them from there.

It's deleting them from Google Contacts as well

You can save the recent losses!

Google creates a backup up to 30 days, so you can retrieve contacts even when they are deleted in Google.  My Revvl has also been deleting my contacts, so I go into Google periodically, export all my contacts to a .CSV file on my computer, and then have Google "restore" my contacts to the state it was in 30 days previously.  I then export all the contacts again with a different file name and compare the two files to find which contacts are different.  I am finding that I lose about 25 contacts or so every 30 days on my Revvl (some rarely contacted, some frequently - can't figure out how it chooses who to get rid of), but I only add about 2 in those 30 days, so I just recreate the few new ones.  I then export one more time to have a full list backed up on my computer.  It's annoying and takes time, but at least I know I have all my contacts that were left since 30 days before I first realized the problem existed (back in May).

That is a good point, but some of my contacts were deleted more than 30 days prior. By the time I discover the contact is gone, I can't do this. T-Mobile hasn't fixed the issue and my warranty will only give me the exact junk phone. I've had two of these and both deleted contacts. There are other issues such as texts not sending - have to restart the phone to fix the bux, apps don't work - such as Alexa just freezes and does nothing. If I buy another phone, T-Mobile will make me pay the remainng months even though this was a "free phone". Sucks!!

For those texts not sending if it is RCS text I disabled RCS in the conversation and then it send them as SMS and it was fine after that.  But yes it was frustrating, there are some glitches on this phone but it's free. 

For the contacts deleting I went into a Tmobile store and she did something with the contacts synchronized them and hasn't delete them in the last week.  But she also said if this doesn't work then I don't know what's wrong.  It's worth the try maybe one of the employees knows how to fix it.

DonMarkB wrote:

I noticed this happening to me and my wife several months back and was not sure what was happening. My wife has the same phone and was having the same problem.  It was not until an emergency arose that I started to dig deeper into the issue. I actually had to call my wife to have her call someone else to have the individual I needed to reach call me. This was total nonsense. As a Realtor the phone and the contacts in the phone are critical to communicate with clients in a timely manner. This has more than likely cost me untold thousands of dollars in lost revenue. T-Mobile is not going to take the phones back and wanted to charge me to switch to another phone. THEY WANTED ME TO PAY BECAUSE THEY SOLD ME A SUBSTANDARD PRODUCT WITH KNOWN ISSUES. What does that tell you about their moral compass or their care for customer satisfaction? I don't do business with people or companies that I can't trust. The next battle will be the one where they want me to pay off the unpaid portion of the phone price for a deficient phone that has caused me to lose business and clients. I will post what happens in the soon.  Next step is the Better Business Bureau to see if they have any recommendations of federal entities that may be able to help.

Gschiffman wrote:

That is a good point, but some of my contacts were deleted more than 30 days prior. By the time I discover the contact is gone, I can't do this. T-Mobile hasn't fixed the issue and my warranty will only give me the exact junk phone. I've had two of these and both deleted contacts. There are other issues such as texts not sending - have to restart the phone to fix the bux, apps don't work - such as Alexa just freezes and does nothing. If I buy another phone, T-Mobile will make me pay the remainng months even though this was a "free phone". Sucks!!

I too have had the disappearing contacts issue. It occurs randomly, new contacts and old contacts. The old contacts I don't know until I happen to need to call one. I finally changed my default SMS from the crappy Messaging app, provided with the phone, to FB Messenger, which was already on my phone. That seemed to reduce the amount of times I was losing contacts. I am also now seeing other other issues mentioned in this reply, where I can't even get to my contacts, it just spins. I have to restart my phone once or twice a day. This started happening after the upgrade to Android 12. I am sick of this phone and will never buy another T-Mobile phone. I guess as they say, you get what you pay for. That's what I get for going for the free phone.

Same. I know how to adjust settings in phones using developer tools too but even this didn't fix it. NOTHING WORKS AND I AM THUS CONVINCED IT HAS SECURITY LIABILITIES. 

I hate the revvl and I hate tmobile. Have had nothing but problems for 2 yrs now. Will never use them again. For anything. And I can't use Metro either bcuz they bought it. 

Bull**** phone that deletes your Google stuff???!! THAT SHOULD NOT HAPPEN! ¡NUNCA!