Forum Discussion

Cynthia_A_'s avatar
Cynthia_A_
Newbie Caller
Hace 4 años

Revvl V+ 5G is randomly deleting contacts

Have had my new Revvl V+ 5G phone for about 2 months now, and for the most part, it is GREAT! However, every once in a while, I'll notice some of my contacts go missing. (I first noticed when the text messages from my husband stopped showing his name and just the phone #. It then happened for some of my co-workers, a couple of friends, etc.) And it isn't a one-time occurrence, this is randomly happening every week or two. Any thoughts as to why, or how to correct? ¡Gracias!

  • Ric221's avatar
    Ric221
    Bandwidth Buddy

    just a FYI if your contacts are backed up on your google account you can retrieve them from there.

  • TMusik's avatar
    TMusik
    Newbie Caller

    Same thing with me only after getting this phone. It also randomly sends my gps location in texts to people and I have the settings turned off.

    If nobody has a fix for this I'm trading phone in for a Samsung. This Revvl is a horrible. Lost numbers now of people across the country that I have no idea how to contact now.

  • jzchen's avatar
    jzchen
    Newbie Caller

    There's a Feb 5 system update if you haven't already downloaded it.  When I first did I lost access to my microSD data formatted as additional phone memory.  I appear to have lost at least one contact in the past few months but it is unclear how...

     

  • Danelle's avatar
    Danelle
    Newbie Caller

    I am having the same issue with revvl v 5g deleting contacts and also random text msgs is anyone else having this problem and how can it be fixed. No new apps have been downloaded and its all up to date. 

  • Thanks so much for this info. I hadn't even thought about apps affecting data on my phone, such as contacts. The only apps I've downloaded in the last couple of months have been travel related (airlines, hotel and rental car apps), so that is disappointing if true. I'll definitely give the safe-mode a try. I appreciate the suggestion!

  • you can try booting the phone into safe mode and running it for a week or so to see if it still happens or not..if it doesnt then the issue is more than likely being caused by an app you have downloaded..if it still happens even while in safe mode then you might opt to perform a factory reset on the phone and then set it all back up to see if it clears the problem. the phone is fully up to date update wise correct?