Samsung A71 5G Network Issues

Don't buy this A71 5G. I bought it in june 28, the same problems everyone is experiencing happened to me, so I contact the manager at the store, before the 14 days. He kept pushing saying is the 5G signal is new, give a few days, after the 14 days he said call customer service at 611, of course after 14 days you can't return or exchange the phone.  i did called, they told me to reset network, i did, then they gave me another A71 5G, same problems, full signal, but said not register on network, no network connections, switch to LTE 3g, nothing same thing, then is your location, my old phone Moto Z2 Force worked perfect and full bars, then is the sim card (was new but..) I switch the sim card, same problem. WiFi drop calls, drop calls with full signal bars.  Then one representative told me by july 13, that they knew about the connectivity problems with that particular phone. The solution they gave me was to sell the phone and buy another cellphone. Finally I talked to another tech at Tmobile and she said is a Samsung problem, I contacted the Samsung tech they told me the same things of Tmobile reset, sim card….and that is Tmobile problem. . I have in my desk a paperweight, looks beautiful, doesn't work but looks beautiful. $600 in the garbage, after 6 years with Tmobile. Tmobile knew about the problem, they trick everybody and told the salesperson to push the phone and to delay or exchange so the time to return can expire, after 14 days you can't exchange or do anything but wait until they fix or give back the money or exchange with another Samsung product. Help Tmobile please stop the BS

Me too. I've talked to many 'techs' at T Mobile who say they have not heard of any problems and replaced the sim card but the problems still exist. The phone my be a "LEMON."

Same deal here. Great 5G low band coverage where I'm at, but constant kicks from the network. Most noticeable when using the Google assistant search bar. It immediately says you aren't connected. Hit enter again on the search and it loads.diaconnected from data up to 5 seconds or so.  Another issue with the Walmart app where I can't scan prices without loading it twice. 1st time opening, black screen. Close and reopen and it works 2nd time. Same with Walmart pay. Open, black screen, close, then open and it works. On the June 1 patch level update. Really like everything else about this phone, but this chipset is in other phones so it has to be the software. Please fix.   

Hey T-Mobile. Fix it. Maybe somebody over there should contact Samsung and try to find an answer. I'll be happy to try if you send me a contact at Samsung. The longer you have the phone the worse it gets. So there may be update issues or Bixby and Google aren't comparable. Chrome seems to work but the Google app shows no connection or is so slow it times out.

this is so frustrating,  I can't connect to mobile network, my power /home wifi just went out due to storm and I couldn't even use my new Samsung a71 phone:(

funny how this is shown as solved.... still users having same problem. 

I get constant wifi disconnects so I have turned it off on settings... if I really ever need I can always turn on. 

this phone also constantly throws errors about no network...any app, browser. I usually will switch wifi off (if connected) seems to force app to actually check. 

if not on wifi... I'll switch the mobile networks (i.e. between 5g/4g etc) seems to do same.. just takes a sec.. or app/page refresh.

regarding 5g...i don't expect much as is new... but damn T-Mobile I would expect same speeds in same areas with 5g and 4g as 5g from what I read is more about signal penatration than speed... speed really only should improve if your in 4g area that 5g can reach your device better. 

yet when I run speed tests to sane servers over 5g and compare to 4g...its significantly slower usually. worst of all my GS9 was faster with 4g than this A71 5g

I'm only an hour south of T-Mobiles Renton WA offices...and not in a rural area... you think it would be better.

I have chosen to keep it on 4g only now after seeing this post to see if helps with the wierd no network errors.

otherwise it's decent phone... T-Mobile should send us all replacements... as at this point my bet is Samsung has inferior components that software upgrades won't fix. (I have updated software three times since purchased phone.. same issue).

damn company has us by the b***s and don't care... even so far as to list this as fixed.

I'll just have to manage till can afford better... network issues big downgrade from GS9 I busted screen on. 

disappointing 

Yea in the settings I tried setting it to the 4G auto connect and it still gave me the same issues with 4G and the speeds were just as slow. I really like the phone otherwise just can't seems to keep the connection steady and with reasonable network speeds.

I am having the exact same problem. Can somebody please tell me how to fix this?

I am experiencing the same thing and was also told by a tech that there is a known software issue with this phone, however, nobody knows when it will be fixed. I am. Using my old phone in the meantime but don't know when it will be OK to switch back to the a71. Anybody heard of a date? 

It's the old "software of somebody else issue" when nobody knows the answer or how to solve it. But I may have found the problem. Still working on it.