Samsung A71 5G Network Issues

Same with me! Working with Great T-Mobile Customer Expert, in Boise. Tried everything including switching to lte4. No change. Totally frustrating! Samsung needs to step up and correct this, or offer another model. 

I'm having too many connection issues with my brand new A71 5G! At first it was not receiving incoming calls and my calls were going straight to VM. Wouldn't ring. Now while at home, this phone does not even connect to my WiFi while all my other devices work fine, so it's not my WiF. I went to the TMobile store and they "re-set" my network but that didn't help as soon as I drove away! Now I'm passed the 14 days and stuck with this garbage phone!!! I should have bought an IPhone instead!

cyberhymie wrote:

Me too. I've talked to many 'techs' at T Mobile who say they have not heard of any problems and replaced the sim card but the problems still exist. 

I am in the exact same boat. This phone is a piece of crap. I reside in the SF Bay Area where there is plenty of good signal and towers. I cannot receive outgoing or incoming calls...it's beyond lame having a completely useless phone. In addition, when I go out and turn off wifi, and rely on the network coverage around me, the phone will rarely pickup 5G and struggles to get back to 4G LTE. I can't even conduct a basic Web search on a browser to look something up. It stalls completely.

I miss calls constantly and individuals will say they tried calling me, only for the phone to go straight to voice-mail. Also, the phone is so finicky that when I try to place outgoing calls, I have to hit the Call button for whomever I'm calling at least 10-12 times. 

I've spent countless hours on the phone with TMobile techs giving me their interpretation of what they believe to be the problem. But none of them know and have yet to provide a good remedy.

I've changed out the SIM card and run multiple tests on the phone. As of today, I have a replacement of the same exact crappy phone being delivered to a local tmobile store for pickup. 

I have little hope that a new phone will not encounter issues...

I've tried a new sim card but that doesn't resolve the issue. The 5G internet works sometimes but my main issue is people can't reach me when they call, it just go straight to my voice mail. Very upsetting because I've missed a few calls that are important.

Same

I called Tmobile and spoke with a "tecH" who said it was due to a known samsung software issue, I can't find any confirmation of that on the samsung website. I hhave had to turn of my 5g. 

I talked to them today. They did a couple things on their end. I hope it works he said may have to do factory reset. How do you turn off the 5g?

I'm still having issues with mine. Its gotten worse we have done everything mentioned above, 

Switched sim cards 

Did a master reset 2ce

Reset my voicemail 

Switch to LTE/3g settings.

EVERYTHING! Still no solution. I've been unable to receive calls now for over 10 days. I might have to leave 😕 Tmobile for good this is ridiculous. I don't even have money for another new phone. 

I was having very similar issues to those mentioned above.  Drove from Omaha to south of Topeka on Friday.  MY A71 dropped connection at least 12 times and did not have any data coverage a majority of the trip.  Installed the latest Samsung update dated 8/1 last night.  Made the trip back today and there was a dramatic improvement.  Had coverage 95% of the way and only 2 drops.  I highly recommend installing the Samsung update.