Forum Discussion
Samsung A71 5G Network Issues
So I bought a new samsung a71 5g from the tmobile store almost 2 weeks ago. Love the phone overall but the signal is getting me under 3mbps download and maybe 5mbps upload speeds in places by old phone was pushing 30mbps. Also the wifi calls drop all the time and then data service goes in and out. Here is a photo showing full 4g bars at Ontario airport for example and there is no network connection. Is this a known issue for this model, is there a fix coming? I am about to return the phone to the store honestly.
From what I hear, there are some issues with some of the new 5G phones. Have you tried setting it in 4G/LTE preferred mode? Just to see what happens.
gvnomha wrote:
I was having very similar issues to those mentioned above. Drove from Omaha to south of Topeka on Friday. MY A71 dropped connection at least 12 times and did not have any data coverage a majority of the trip. Installed the latest Samsung update dated 8/1 last night. Made the trip back today and there was a dramatic improvement. Had coverage 95% of the way and only 2 drops. I highly recommend installing the Samsung update.
mind posting which update that was? in case anyone else wants to compare or check and see if they already have it or not yet.
same issues with my a71 5g.
The update helped but has proven to be in vain. Overall connectivity issues with this device are horrendous - fortunately I'm on an old JOD plan so this Samsung paperweight is going buh bye real soon.
Same issues as reported above. Switching back to 4g has helped with speed when not on wifi. But the dropping calls and others not being able to call me is beyond frustrating. $600 isn't a deop in the bucket and Tmobile should really be looking into these issues.
Same issue as everyone else. My service is horrible with this phone. They even ordered a new phone and replaced it. Even after the last software update its still not working.
They say there are no known problems like this for galaxy A71 5G but now that i searched to see if there was, it seems like everyone has the same problem. With my first phone I factory reset it. It didn't help so they ordered a new phone to replace that one and they kept saying it was probably a software defect.
It seems to me like everyone who has bought galaxy A71 5G has the same problem and if Samsung can't fix it, I dont know why they don't just recall the device. When my phone hits 5G with 1 or 2 bars, the service completely stops working and then the entire service just drops and i have to restart my phone.
I cant even get online because if I do, I know the whole service will drop again. They need to fix this. It is ridiculous.
I feel like they are never going to fix it. Especially after Samsung sent that last update out for our phones just recently. It was supposed to fix all of these problems according to t mobile but its still doing it.
yep, this phone definitely has a problem, even with the latest update.
I too installed the update and am having dropping issue. My wifi calling in addition to my data. I put my sim card in my old Pixel 3a XL and it works like a champ. I too am frustrated. Called Tmobile nothing they will do. Got a new sim card as well. This really needs to get fixed. Under stand 5g is new technology but why does the 4g not work?
I ran into something similar when I put my phone into ultra-power-saving mode. When the battery gets below 10% capacity, data shuts off.
drnewcomb wrote:
I ran into something similar when I put my phone into ultra-power-saving mode. When the battery gets below 10% capacity, data shuts off.
Actually, I've had trouble with wifi calling & cell service in power saving modes. Samsungs are good about letting you customize the power saving rules so you can fix the disconnect from data/cell problem. However, not all manufacturers allow such customizations.
