Forum Discussion
Text message phone numbers turning to email addresses on WIFI calling
About 2 years ago, people's phone numbers began showing up as phone#@vtext.net, phone#@text.att.net, or phone#@tmomail.net, etc when I received SMS texts on WIFI calling on my Tmobile Samsung devices. The problem is that my text responses to these number-email combinations do not go through or end up garbled on the recipients end. I have called about this problem and Tmobile seems to have no idea how to fix this. And there appears to be no way to reverse these number-emails back to just phone numbers once this error has occurred. Even worse, more and more of my contacts have become these strange phone-email hybrids and I can no longer directly respond to texts with them. FOR EVERY TEXT RESPONSE I HAVE TO CREATE A NEW MESSAGE, CHOOSE THEIR PHONE NUMBER FROM MY CONTACTS AND SEND! It's absolutely ridiculous and frustrating. Fortunately WhatsApp and others exist but a phones BASIC SMS function should work without this kind of error! I know of no other person on any other carrier that has this problem. Please fix Tmobile!
Wow, somehow I missed that thread. I'm glad you pointed it out, @aaronkameron! I'm going to reach out to see if I can have this looked into. The downside to this is that it's Saturday and we may not have any replies until the beginning of next week. I'm going to send you a private message to get a little more info. You can check your inbox aquí.
A simple google search will pull up other threads. Definitely seems like a common issue that's ignored.
a whole thread with 9 different people posting about 17 times all together in just over 5 years. that isnt exactly a show stopper of an issue..
a few more posts from people and it yall would have had it bump over to page 2.
I'm having the same issue and I'm concerned that T-Mobile closed this and said solved when a number of people are having the same issue. It's frustrating that IT on the phone is not able to help and stated they have never heard of this problem but there is a whole thread about it.
i’ll know all about messages being garbled when they’re sent and text boxes being full of Nasty stuff when you go to messages and send them from your phone and they send them remotely hijacking your phone number that has happened to me I actually communicated with somebody last month on my email address while I was on my email address through my email address that was a hacker This saw before the iOS update Beginning of October Facebook was down with all my cellular companies they hijacked Facebook they got in my phone and was a mess here’s the garbling a text when you send ithere is a little
Oh OK that's funny my appointment is going to be but I can't get into the lights are going to have to go to partial cicada other means I mean I got 15 days today so I'm just not feeling very good and I don't think I institutional take me just for depression you know
I'm sorry that's not what I wrote
Here we go again to type it out in notes and copy and paste itI have been having this problem as well, ever since T-Mobile added Wi Fi calling 6 years ago. I have tried to address it several times with them and it has never been resolved. My problem stems from receiving text messages from work over the email gateway. This corrupts all the contacts I have from work and any future MMS texts messages from them come through as the T Mobile email address and not their contact in my address book. I have tried everything to resolve this and nothing has worked.
The last thing I have noticed that could be causing the problem is this:
T-Mobile is the only carrier that uses the same email gateway for SMS messages and MMS messages.
#timetoswitch. After being a customer since the beginning.
I am having this exact issue as well and its unfortunately with my manager that it is occuring on. This is extremely inconvenient when i have to respond to a 2 am support call for work and have to be on the line with others while i update my manager on issue .. which it is not allowing me to do.
Amanda,
I don't know if there was ever a resolution to this thread since it is a year old. My phone is doing the same exact thing ..i recently switched from and LG to a Samsung and the issue has only gotten worse .
Please help
Gracias.
Owen
Wow, somehow I missed that thread. I'm glad you pointed it out, @aaronkameron! I'm going to reach out to see if I can have this looked into. The downside to this is that it's Saturday and we may not have any replies until the beginning of next week. I'm going to send you a private message to get a little more info. You can check your inbox aquí.
Thanks for the follow-up. I spoke with my IT at work and they had no clue. My only solution is to replace my SIM card again, delete the contacts and avoid WIFI calling which, unfortunately, is not an option. So, for now, I have been using Whatsapp and facebook messenger instead of my basic SMS because of this ridiculous error. It appears I'm not the only one with this problem.. https://support.t-mobile.com/message/624377?et=watches.email.thread#624377 ..and sadly my problem persists unresolved. 😥
¡Hola, @aaronkameron!
I hope your Friday is going well so far. I wanted to swing by to see if you've had a chance to speak with your IT department at work yet. If you haven't, we definitely recommend that because what you're experiencing is not normal behavior. Lastly, please take a look at the questions MC asked so we can get to the bottom of this.
