TMobile is silent about LG IMS keeps stopping

TreyIvey wrote:

Reasoning suggest that TMobile made a network change that caused this.  However, the LG IMS library may have something not complient with some "standard" which caused it to fail.  They probably insisted that their coding should work if the phone supported a standard library or somethig like that.  Therefore LG is working to make an update to their library.  It could just as easily gone the other way where TMobile backed out their update and the phones would start working again.  They could then have tested the LG phones prior to their updates.

 

I had a curious problem a while back were I do not receive MultiMedia SMS from a Short Code system.  TMobile insisted that it is an LG issue.  I was NOT happy with them as I felt they did not attempt to support me but just said LG is getting out of the business and the phone we sold you will not be supported.  

 

I sort of understand both sides since other phones with TMobile are not having issues.  But HONESTLY - TMobile could be doing more to support their customers that purchased these phones directly from the TMobile stores.  They could / should also offer some sort of token to all of us loyal customers.  I've been with TMobile for many years and generally recommend them.  But on 2 occasions now they have "tested" me.  This one could be the one that drives me away.

underlined was exactly it. TMO kicked out a side update and there was an underlying issue on the LG side that no one knew about. which is why it only affected LG devices. the update push went out to ALL devices across the board..it was a update to help devices connect better to the network. older LG devices and for whatever reason a few of the newer ones had something going on with the network framework which brought in the problem..it mainly affected the older LG devices

so…

TMO=bad for their side test server not picking this up

LG=bad for having an underlying issue that wasnt known until it got this update.