Forum Discussion
Unlocked s21 Ultra showing as "Unknown Device" and not supporting 5G or Extended Range LTE on My Mobile account
I just bought an unlocked S21 Ultra directly from Samsung. It works great, including the tmobile voicemail app and RCS through the Google messages app. It says I'm connected to 5G on the phone, and...
I also wasted hours with T-mobile tech help with the same response from them... They found the problem and said it would get corrected within 48 - 72 hours. I was then told that they would follow up with me. Never happened. What is surprising, my wife's unlocked IPhone 12 pro and my IPad show up as identified since T-mobile has more Samsung galaxy users than Verizon and AT&T. You would think Both Samsung and T-mobile would make sure everything worked correctly.
