Forum Discussion
Visual Voicemail Not Working Due to Pin Entry Issue
Trying to access my visual voicemail- however its not acknowledging that I'm entering a pin. Its asking me to set up a voicemail pin, I enter my numbers and just keeps asking me to confirm over and over. I double checked that my pin falls within the guidelines. Ive done the reset option and still nothing. Ive uninstalled and reinstalled. I just got the phone yesterday and have not had t-mobile prior to this.
I am having this same issue. I am on an S24+
Does anyone have a solution for this?
I have restarted, uninstalled and reinstalled.
I called customer care but I was on hold way too long and I had to go.
Any ideas or suggestions are welcome.
Has anyone found a fix for this? I just got a new phone and trying to set up visual voicemail, and I'm just stuck in a "Confirm" loop trying to put in a pin. Tried restarting, clearing storage and cache, made sure I was in the guidelines, reset the pin using the code from the dialer - nothing works. ¡Ayuda!
You have to call your voicemail box. You can do it by long pressing the 1 on your keypad. Then set it up on the phone. Once its setup you can then go back and finish setting up the visual voicemail.
mrdariojimenez wrote:
You have to call your voicemail box. You can do it by long pressing the 1 on your keypad. Then set it up on the phone. Once its setup you can then go back and finish setting up the visual voicemail.
That worked! Thank you so much! I can't even remember the last time I called the actual voicemail, so it probably never would have occurred to me to try that. Much appreciated!
