What does your Pixel 6 / P6 Pro pre-order look like?

Dr0xium wrote:

am321 wrote:

 

So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The order said that it was supposed to ship out on the 27th of October and then arrive to me in 1-2 days.

 

If you didn't e-sign the equipment agreement, you don't have an order.  Go into a store and have them confirm!  The hard lesson today to me...

I have the e-sign for the equipment agreement but seem to be in the same boat.

My order still shows up and I signed documents and it still says it ships by 10/28 but I still have yet to be charged for the phone. I spoke with a rep yesterday and he assured me that the issue is that they haven't received the phone's from Google yet. I find that hard to believe. If I'm not charged for the phone by Thursday I might be better off going into the store and seeing if they have any there especially since it seems like it's letting me pre-order the phone a 2nd time. I don't think I have a valid order. 

am321 wrote:

 

So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The order said that it was supposed to ship out on the 27th of October and then arrive to me in 1-2 days.

 

If you didn't e-sign the equipment agreement, you don't have an order.  Go into a store and have them confirm!  The hard lesson today to me...

never was a huge fan of pre orders..in all the years i was helping over at Sprint and then here i have yet to see ANY pre order go smoothly lol.

After some of the responses here, I went into the store to see if they could help get to the bottom of things.  Somewhere, somehow, the pre-order went from the customer care team into the "wrong" system.

It didn’t trigger the equipment agreement, so it didn't get a place in “line” or show up as a valid order.  

All in all - despite calling on the 19th right after the phone showed on the website, and despite 3 different support conversations assuring me I have a valid order…. I didn't have a valid order.

So we fixed that and now I am "back of the line" and will get the phone weeks after release.  I'm not happy.  It's also a first world problem, so keeping perspective and going on with my life.  Just really wouldnt recommend the T-mobile experience to anyone anytime soon.

Dr0xium wrote:

Toki-Toes wrote:

I went to T-Mobile’s site, logged in, checked my account. at the top right on the Support Pull-Down there is a link to check status of your order and it should list your preorder and estimated ship dates.

 

And  your Pixel 6 pre-order shows there?

 

For whatever reason mine is not.  I've contacted support 3 times but have the sneaking suspicion we will get to Thursday and someone somewhere missed a step in the order logging process. :/

I've specifically asked them to check that, and been assured its just because its a pre-order phone.  Well, great, if your shipping time is 3-5 days then a phone being mailed for me to receive it Friday would have to ship tomorrow at the latest.  So I would expect the order to surface.

I've received phones directly from T-Mobile before earlier than the release date and even before the tracking number was able to generate as well. I'm not saying that this is your case, but I'm just saying that this has happened to me before so maybe this can be what's going on and maybe you will receive it today or tomorrow.

Which whatever the situation is, the best of luck to you and I hope that you get your phone when you're supposed to.

Currently as of right now I'm having similar issues as you.

1st when I tried to make the purchase on T-Mobile's website as soon as preorders became available, there was some type of technical issue that was confirmed by customer care who confirmed that with the IT department. Then about 3-4 hours later the website was working again and I was able to purchase the device.

So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The order said that it was supposed to ship out on the 27th of October and then arrive to me in 1-2 days.

Then yesterday the order changed the shipping date from the 27th to the 28th. Now as of this morning (10-26), the order has completely disappeared from the T-Mobile app on the home screen, under the orders tab and on T-Mobile's website after logging into my account.

On top of all this,bI know people that ordered the device from the Google store, other carriers as well as T-Mobile and they've already received their device. My friend who has T-Mobile as well also preordered after me and already received his device.

Toki-Toes wrote:

I went to T-Mobile’s site, logged in, checked my account. at the top right on the Support Pull-Down there is a link to check status of your order and it should list your preorder and estimated ship dates.

 

And  your Pixel 6 pre-order shows there?

For whatever reason mine is not.  I've contacted support 3 times but have the sneaking suspicion we will get to Thursday and someone somewhere missed a step in the order logging process. :/

I've specifically asked them to check that, and been assured its just because its a pre-order phone.  Well, great, if your shipping time is 3-5 days then a phone being mailed for me to receive it Friday would have to ship tomorrow at the latest.  So I would expect the order to surface.

I went to T-Mobile’s site, logged in, checked my account. at the top right on the Support Pull-Down there is a link to check status of your order and it should list your preorder and estimated ship dates.