Forum Discussion
What does your Pixel 6 / P6 Pro pre-order look like?
I paid off a "free" phone, upgraded my account and don't see the Pixel 6 Pro pre-order in my order status. Is this normal? If you have a Pixel 6 or Pixel 6 Pro pre-ordered, how does that appear on your account?
Did you complete the device agreement signature, etc at time of pre-order?
Customer service has provided an order number and assured the pre-order is in. It feels rather vague and a bit alarming that there is zero way to track the order, no way to know expected ship date, etc.
The Pre-order is listed with an estimated ship date between 11/12 and 11/18. This is not shipping info as in tracking from a shipper. It's a date range in which T-Mobile expects to ship my phone. When they ship, I expect a notification, and tracking information for the shipment. Between now and then, nada.
magenta8555628 wrote:
I did a trade-in for my pixel 6 pro pre-order. am i supposed to ship the trade-in first? or wait until i receive my phone then ship it?
Wait until you receive your phone, then ship it. If you need more time, reach out to customer care and document the conversation and the problem. Can definitely understand the concern, with past launches its inconvenient to have to deal with - because you have to ASK them to fix it, they dont just recognize the problem sometimes - but in the end they did end up fixing credits for some pre-order problems like this.
I did a trade-in for my pixel 6 pro pre-order. am i supposed to ship the trade-in first? or wait until i receive my phone then ship it?
Dr0xium wrote:
blackops wrote:
@jagsnice that is awesome good for you that is awesome.
I was told by customer care today that mine is November 19th. Local stores said they are not getting the pro model until middle to end of November so to pre-order it since they are not sure how many they will end up getting.
This whole release has been a big Charlie Foxtrot.
Yeah its been rough for sure!
- Google doesn't have enough production units
- Google procurement pipe is thin enough that a miniscule number of retail locations (mostly high volume in key cities) got any stock of the pro
- T-Mobile was already upgrading the systems involved in phone upgrade which wasn't going well
- When preorder hit, the site was overwhelmed in the first few hours and on the first day a lot of orders were fielded incorrectly by customer care for manual placement
- T-Mobile order check isn't super clear on pre order status resulting in bad support data
- There is no way right now for front line teams to "see" where you are in line. It's amazing to me that it's the case but appears to be true
- Every carrier and many retailers are getting feedback about people wanting phones and not happy waiting. The key T-Mobile difference is the lack of authoritative communication. Where ATT recognized order expectations needed to be reset, they sent an affirmative email. T-Mobile did no such thing.
Bottom line ball dropped by Google, they even made a statement that they ramped up production for this launch because they were anticipating a big pre order rush for this phone because they actuall marketed it somewhat unlike they have before in past. Plus price point is there, TMobile failed miserably with communicating the info they had with it's customers and letting us know the truth about the situation.
blackops wrote:
@jagsnice that is awesome good for you that is awesome.
I was told by customer care today that mine is November 19th. Local stores said they are not getting the pro model until middle to end of November so to pre-order it since they are not sure how many they will end up getting.
This whole release has been a big Charlie Foxtrot.
Yeah its been rough for sure!
- Google doesn't have enough production units
- Google procurement pipe is thin enough that a miniscule number of retail locations (mostly high volume in key cities) got any stock of the pro
- T-Mobile was already upgrading the systems involved in phone upgrade which wasn't going well
- When preorder hit, the site was overwhelmed in the first few hours and on the first day a lot of orders were fielded incorrectly by customer care for manual placement
- T-Mobile order check isn't super clear on pre order status resulting in bad support data
- There is no way right now for front line teams to "see" where you are in line. It's amazing to me that it's the case but appears to be true
- Every carrier and many retailers are getting feedback about people wanting phones and not happy waiting. The key T-Mobile difference is the lack of authoritative communication. Where ATT recognized order expectations needed to be reset, they sent an affirmative email. T-Mobile did no such thing.
am321 wrote:
blackops wrote:
Total BS. I was told and showed “Pre-Ordered devices ship October 25, and market launch is October 28.”
I would not have gone through T-Mobile had I known they would not be delivering the phone on or before the launch day. I should have went through Google Store like I have always done in the past. So much for the Google and T-Mobile partnership.
I believe that there is no millimeter-wave 5G band on the unlocked version
All 6 pro have mmWave. It's the bare pixel 6 where there is divergence on band support for 5G.
I pre ordered 2 pixel 6 pro cloudy white on 10/24. Still no updates. Status in order tracking says "running" which was told just means there waiting to run payment method when the device ships. Was told eta of 11/12 to 11/18... really just want my phones!!
Cmon tmobile...
Pre-ordered 10/19 the moment the website finally stopped giving error messages.
Showed est ship date 10/28
Now showing est ship date 11/12 - 11/18
Fingers crossed it does not get pushed back further.
No fall colors in SoCal
jags wrote:
Whoops. Sorry for you. That inventory sucks due to chip shortage issue.
Bullsh*t, how the hell are you getting yours before me? I pre-ordered on the 19th just like the rest of us. The one thing that can cheer me up right now given my life and I can't have it. Bet you're also going to enjoy the fall colors this weekend with your S/O too.
Whoops. Sorry for you. That inventory sucks due to chip shortage issue.
