Forum Discussion
Wrong phone description
Just wondering if anyone else has an incorrect phone description on their account? I recently activated my 256GB White Pixel 6 Pro, in my profile it shows as a 128GB Black Pixel 6 Pro. Not sure ...
Versatile.dontplaywitme wrote:
gramps28 wrote:
It was the same way when I bought from Google a Pixel 5a5G. It showed as a Pixel 4a but it's not a big deal to me. It doesn't hinder the phones performance.
...it is a big deal when you need to file an insurance claim. They say your actual phone isn't covered and try to replace it with a less than phone that shows up on your account. All these comments have people saying the basic floor model is showing up on their account. That's BS.It's the imei# that matters not the description of the phone. Run your imei# through Tmobile's imei checker for the correct phone description.
https://www.t-mobile.com/resources/bring-your-own-phone
bluedodgeram200 wrote:Same issue here. Have a 256gb snow pixel 7 it calls it a obsidian 128gb in the app, the web calls it a iphone 7. My other unlocked phone is a s20 fe navy blue 128gb, app calls it a s20 cosmic gray 128gb. Been fighting them for a month. App claims pixel is locked but it was bought unlocked at best buy. Both were bought when with sprint, now using TMobile sim and plan. I'm about ready to look elsewhere, their app is such junk
Most devices sold at BestBuy automatically SIM lock to the first SIM put in the device. What your device shows up as in your account has no effect on how the device performs on the T-Mobile Network.
