Forum Discussion
apple watch series 6 no data on cellular
I have been having serious issues with Apple Watch cellular plan on T-Mobile. When my phone is on cellular, Even if I have 3 or 4 bars of reception, doesn't matter, I cannot do anything that needs data. It just says, no internet connection. In cellular under settings it shows plan as T-Mobile, status: no connection. Interestingly, I can make calls on my watch over cellular, but no data connection. I have had discussions with different T-mobile reps, including senior technical support assistants, but no solution so far. I also talked to Apple support, they run a remote diagnostics on my watch, and I was told that nothing was wrong. I tried unpairing, deleting the watch and pairing again, removing the cellular plan and adding again, doing a network reset on my iPhone, unpairing and pairing back the DIGITS number associated with my Apple Watch. None of these worked. I can occasionally get data connection when I move far away from my neighborhood with my watch, leaving my phone home, but that needs turning airplane mode off and on, when I am miles away from my phone. Interestingly, when I come back to my neighborhood while the data is working on the watch, it stays in data-working state, where the location I cannot normally get data connection. After my watch connects back to my phone and disconnects again in my neighborhood, same story goes on, no data connection on watch, can make calls, and I need to move miles away from my region and toggle airplane mode on and off to get data. It is being super frustrating and nobody could help so far. Is there anyone who can have a solution for this?
I'd double check for software updates to make sure it's running the latest software. If the issue is following you to multiple locations, checking on or filing a Trouble Ticket with our engineers is the best route. If you've filed one already, are Tech Care team can check on it.
First time ever writing a review or making a comment on a message board. Wish I was cool enough to have a Twitter account because I've heard commenting directly on a company's Twitter account will actually achieve something. I know me writing here won't change anything because T-Mobile/Apple are too large to know (or possibly care) about this thread but I'm writing for the customers that are confused or think they are going crazy.
Let me assure you, you're not going crazy. The cellular "add on" line that is connected to the Series 6 Apple watch simply does not work properly. I just spent 8 solid hours making sure everything had the latest update, resetting my Iphone and Apple Watch, starting from scratch multiple times only to find out that it just does not work.
When your iphone is right by you, the Series 6 Apple Watch will work perfectly. As soon as you are out of range of your iphone, you will have ZERO cellular data on your Apple Watch. Can't use Siri, can't stream music, can't email or text or do anything. I do not have the technical vocabulary to explain what is happening but I can tell you that it has something to do with the two lines (iphone number and the 'add on' phone number given to the Apple Watch) not communicating properly.
I sat on hold for an hour last night while my phone call was escalated to "advanced technical support". After an hour, I was hung up on. I'm not even calling back now. It won't matter anyhow. Nobody at T-Mobile has a clue how to fix this. I'm sure their "advanced technical support" is just waiting on the two or three engineers that have a clue to just fix this issue at the highest level and then the problem will go away. Until then though, THE SERIES 6 APPLE WATCH WILL NOT CONNECT TO T-MOBILE'S CELLULAR DATA PLAN WHEN YOU ARE OUT OF RANGE OF YOUR IPHONE. That is the bottom line.
When I talked to Apple about the problem, their rep didn't even know that it was possible to have an Apple Watch that could be out of range from the paired iphone AND make calls and text and stream music and so on. I almost fell out of my chair when he told me that. Anyhow, after being put on hold, he came back and said, "You need to contact your carrier with any cellular problems you have. The Apple Watch is not defective".
So, I'm not even going to spend any more time on it because it will just be another waste of a day. I'm just going to return the watch and either exchange it for an earlier version that actually works or just wait 6 months for them to fix this glitch and buy one then.
Honestly, I just hope writing this will save someone hours in research, phone calls and online searches trying to figure out what they're doing wrong. Let me help……….you're not doing anything wrong. It just does not work.
This is the first post I found on the T-mobile site that explains my situation perfectly. I am in the exact same boat, I cannot get T-mobile cellular data on my apple watch series 6. I have spent a grand total of 8+ hours talking with customer representatives/being escalated/waiting on hold. I am hoping that somebody from T-Mobile will see this and respond. Really would like a path forward on this one.
TMobile is either unwilling or unable (or both) to fix the issue described in this forum. Apparently TMobile doesn't read these forums, and their replies about "download the latest software" is a "pass the buck" non-answer. TMobile doesn't even acknowledge the issue exists, so as not to invest the resources needed to fix it.
Hour and hours and hours and hangups with their alleged “technical support” is great experience at playing merry go round forever.
In my particular issue APPLE WATCH MAKES OUTGOING CALLS ONLY WHEN ON CELLULAR.
INCOMING CALLS ARE BLOCKED WITH A MESSAGE “The subscriber you are trying to reach is not available at this time”
Was planning on trying out an adding the “new” TMobile tv and streaming service … no chance, … where is the customer service if I have an issue with it?, or any future TMobile add-ons.
I'd double check for software updates to make sure it's running the latest software. If the issue is following you to multiple locations, checking on or filing a Trouble Ticket with our engineers is the best route. If you've filed one already, are Tech Care team can check on it.
