Forum Discussion
apple watch series 6 no data on cellular
I have been having serious issues with Apple Watch cellular plan on T-Mobile. When my phone is on cellular, Even if I have 3 or 4 bars of reception, doesn't matter, I cannot do anything that needs data. It just says, no internet connection. In cellular under settings it shows plan as T-Mobile, status: no connection. Interestingly, I can make calls on my watch over cellular, but no data connection. I have had discussions with different T-mobile reps, including senior technical support assistants, but no solution so far. I also talked to Apple support, they run a remote diagnostics on my watch, and I was told that nothing was wrong. I tried unpairing, deleting the watch and pairing again, removing the cellular plan and adding again, doing a network reset on my iPhone, unpairing and pairing back the DIGITS number associated with my Apple Watch. None of these worked. I can occasionally get data connection when I move far away from my neighborhood with my watch, leaving my phone home, but that needs turning airplane mode off and on, when I am miles away from my phone. Interestingly, when I come back to my neighborhood while the data is working on the watch, it stays in data-working state, where the location I cannot normally get data connection. After my watch connects back to my phone and disconnects again in my neighborhood, same story goes on, no data connection on watch, can make calls, and I need to move miles away from my region and toggle airplane mode on and off to get data. It is being super frustrating and nobody could help so far. Is there anyone who can have a solution for this?
I'd double check for software updates to make sure it's running the latest software. If the issue is following you to multiple locations, checking on or filing a Trouble Ticket with our engineers is the best route. If you've filed one already, are Tech Care team can check on it.
I am having this same exact issue. Two different watches same issue. Calls go through but that's it. Tech support has repaired the watch so many times now I've lost count. Not sure what to do at this point.
I'd double check for software updates to make sure it's running the latest software. If the issue is following you to multiple locations, checking on or filing a Trouble Ticket with our engineers is the best route. If you've filed one already, are Tech Care team can check on it.
eoxgram wrote:
I'm having the exact same issue with Series 6. If I remove T-Mobile from the watch, and re-add, cellular data works for around 5 minutes (the 'Cellular' section of the 'Settings' shows 'Connected'). Afterwards, it only ever shows 'No Connection' and I cannot ever get it to work...
Phone calls works on it regardless of the ‘No Connection’ message.
Did you ever figure the problem out?
Unfortunately not. I had too many phone conversations with customer support, I talked to two different technical support specialists, one of them told me they cannot offer more support because my Apple Watch is not a T-Mobile Apple Watch (I did buy it directly from Apple). I didn't even know there is such a thing as T-Mobile Apple Watch. The second specialist told me the issue I am having is "weird" he would create a ticket with network engineers, and he thinks the problem is related to my location, and he would call me back, which never happened.
I ended up switching to another carrier that supports Apple Watch cellular, paying more, but everything just works fine.
End of story with T-Mobile. It only lasted a month.
I'm having the exact same issue with Series 6. If I remove T-Mobile from the watch, and re-add, cellular data works for around 5 minutes (the 'Cellular' section of the 'Settings' shows 'Connected'). Afterwards, it only ever shows 'No Connection' and I cannot ever get it to work...
Phone calls works on it regardless of the ‘No Connection’ message.
Did you ever figure the problem out?
