Forum Discussion
Fake and deceptive t mobile promotion
¡Hola!
I would like to ask how to file a complaint? I was informed of a promotional sale wherein if I add a line, I'll be qualified for a buy 1 get 1 promotion. So that's what I did. I added a line and even bought 4 phones. When I called, the agent told me that I'm not eligible. And now I am very anxious and frustrated. After all the assurance from the AGENTS that I'll get rebates, I get an information like this. i WAS MISINFORMED AND DECEIVED.
Ayuda.
which plan are you on?
Problemas para canjear Netflix por cuenta nuestra
Netflix por cuenta nuestra no aparece en la cuenta dees.T-Mobile.com
- Verifica tu estado de activación o agrega el servicio.
- Borra la caché, las cookies y el historial de tu navegador.
- Intenta canjearlo nuevamente y consulta a continuación si sigues sin ver la opción Netflix por cuenta nuestra en la cuenta de T-Mobile.
¿Por qué estoy teniendo este problema?
- No tienes permisos para canjear Netflix por cuenta nuestra. Solo el titular principal de la cuenta puede canjear Netflix por cuenta nuestra.
- Your rate plan does not include Netflix on Us. Not all plans are eligible for Netflix on Us. Ejemplos:
- Cualquier plan que no incluya impuestos
- ONE Voice con descuento para Puerto Rico
- Planes de Internet móvil (incluyendo DIGITS, LineLink y Wearable)
- Sin verificación de crédito
- Prepagado
- Planes Magenta de una sola línea
- T-Mobile Essentials
- Promoción ONE todo incluido (dos líneas por $100/$110 con impuestos incluidos)
- Planes ONE de una sola línea
- ONE Unlimited 55+
allyds wrote:
¡Hola!
I would like to ask how to file a complaint? I was informed of a promotional sale wherein if I add a line, I'll be qualified for a buy 1 get 1 promotion. So that's what I did. I added a line and even bought 4 phones. When I called, the agent told me that I'm not eligible. And now I am very anxious and frustrated. After all the assurance from the AGENTS that I'll get rebates, I get an information like this. i WAS MISINFORMED AND DECEIVED.
Ayuda.
The same thing happened to me 2 years ago . I complained every month explained it to different representatives every mont for 6 - 8 months and gave up . I make the last payment on my 2 free phones this month . I wish I had a better outcome to help you. but I was also lied to numerous times.
Deceived in Phoenix
same here.
Aimswify wrote:
Same thing happened to me One of the agents Gave me deceiving and misinformation. I called today and tried to get help and they told me there was nothing to do. I'm gonna make a complaint to bb. This is Ridiculous T-Mobile really needs to get it together. I was told that I would get gift cards for joining there internet I received one but was still waiting on the other one. I called to check and this supervisor tell me that I was given Misleading information. Well if that the case I would expect them to make it right . He said there is nothing he can do. I felt like the lady did anything to try to sell. Which that's not right for someone to do that. Not to mention I had to go through all this kinds of mess with the Internet when it dropped and I had to go in and take Box because it stopped working because of an update. I was out of internet for 3 days. I would have warm people Not to believe T mobile says when you're switching over.
same problem
Apparently this is their business model because they lied to me also. It's a shame there's not a lawyer who would take this and make a class action lawsuit against them. I'm willing to be a plaintiff if anyone wants to take the case.
After reading through these complaints it seems that T-Mobile has an issue with following up with promises. I had a Galaxy Note 20 Ultra, and I was going to trade it in with Samsung for $600, but they required a credit check. I don't want them messing with my credit so I opted to keep my Note device. I later discovered that T-Mobile was offering $500 to trade in the device for the Galaxy S24 Ultra. I decided to do it since I had been a customer for so long. I got the email stating that my trade in was accepted, and they confirmed on the website that the assessed value matches the estimated value. I just logged into my account and discovered that T-Mobile only gave me $120 for my Note. I would have kept the phone if this was the offer. My Note was in excellent condition, and I had never even dropped it. The way it T-Mobile owes me an additional $380 in credit to my account. This is blatantly false, and misleading advertising. They only seem to get away with this because they are so large. Smaller companies would giv e about their customer's finances. I have been a customer for a very long time, and this is unacceptable behavior.
