Forum Discussion
I have been trying to unlock my phone for a month now.
I have met all the requirements to unlock my phone on my prepaid line. $100 refill and its been over 2 months and my phone is paid off. For some reason these T-mobile customer service workers have done nothing for me so far. I have called 10 times. Every time they tell me they submit a request and I wait 3 days and nothing happens. No e-mail or anything. I am getting furious at this point. Today I call to find out that the last 3 never submitted the request, they just notated my account thinking that will unlock my phone?! I still can't believe no one in T-mobile knows how to do anything
Try using messenger on one of Tmobile's social media pages like Facebook or Twitter to see if they can help. They have a knack in unlocking phones.
What type of phone and where did you purchase it?
iPhone 14 Pro Max, I purchased it thru T-Mobile store
Even after the $100 dollars in refills it still needs to be used on Tmobile towers for 14 or 17 days.
Yeah, I have been using it for almost two months now
Try using messenger on one of Tmobile's social media pages like Facebook or Twitter to see if they can help. They have a knack in unlocking phones.
Thank you Gramps, I hope this works
It seems like there's more issues getting iPhones unlocked compared to Android.
Do you know why that is?
Android phones imei#’s are already stored on Tmobile servers while they need to request the unlock through Apple which may take longer.
Taking longer isn't the problem. The problem is T-Mobile customer service doesn't know how to submit a unlock request
