Forum Discussion

malliecatt's avatar
malliecatt
Newbie Caller
Hace 4 años

Incoming phone calls say they are from Canada even though they are US calls

For the last week or so, all incoming numbers are displayed on caller ID as originating in Canada, but I can tell they are local USA numbers. ¿Cómo puedo arreglar esto?

  • For about the last 2 weeks my inbound calls show a local number identified as coming from Cat Island Canada. I had initially assumed it was a scam artist spoofing a local number and let it go to voicemail.

    These incoming calls are actually individual potential customers who live near me. They are NOT businesses that use a call center but regular homeowners looking for some projects to get done.

    THIS ISSUE IS COSTING MY BUSINESS MONEY!

    I called 800-937-8997 TECH SUPPORT for help. Went through the verification process. The woman said there is no known issue and I have now been on hold 19 minutes while she "checks with someone else".

  • Abhi's avatar
    Abhi
    Newbie Caller

    I have the same issue, I was not answering calls thinking they were SPAM as the caller Id kept showing them as Canada, but there are genuine calls from New York, Texas and other parts of the US.
    when the call is done and I look at the call history it correctly displays the state. And now I have to call back.

    Its very annoying. Please fix.

     

  • Yeah same thing happening to me. Calls from all over the country, all showing up as Canada. Using a iphone 12 pro max

  • bjd's avatar
    bjd
    Newbie Caller

    All calls local and out of state show Canadian location but afterwards in recent calls it shows as actual number. What's to be done as I am subject to spam calls or missing important calls. 

  • DubC81's avatar
    DubC81
    Network Novice

    I've also noticed this the past couple of weeks. I missed some work calls, a contractor calling me and unfortunately once I caught on the one I did answer was a solicitation. All were saying from Canada. iPhone 11 user. 

  • mjenkins's avatar
    mjenkins
    Network Novice

    This is happening to me as well. Been about a week or so. ¿Qué sucede?

  • Same with me; local (from within the US) calls—spam or known callers—saying it’s coming from Canada.

    T-mobile, this is clearly an issue from your end as it popped up for many of us without us changing anything on our ends.

    Fix, please, soon. Thanks.