Incredibly horrible incompetent service!

The phone was purchased directly from T-Mobile, not a reseller...I have printed out the requirements from T-Mobile's site and went down each and every line item to ensure all requirements were met. This was confirmed by (9) different T-Mobile employees, managers, and call center employees. One would think that in over 24 hours of conversation with T-Mobile's staff, someone would be able to see what the problem actually is. Unfortunately not…..The only thing it appears I can do now is to spend the same amount of time I've spent trying to fix this is ensuring no other person has to do the same. At this point, this will include over 24 hours of warning other would-be customers through every means possible. I wish someone would have warned me about this lack of competence (or faulty in-house systems) when I was informed my Sprint account would switch to T-Mobile. Actually, the local T-Mobile staff has been beyond wonderful. Unfortunately, they have to make the same call to the call-center in India. (with the same results) - If it was not so frustrating, it would almost be humorous the amount of incompetence over a simple thing.