Forum Discussion
NO CUSTOMER SERVICE SUPPORT>>>PHONE OR CHAT!!!!!!!
I would like to know, why T-mobile no longer has Customer Service phone support any longer, nor do you have chat support. It might be time to find another carrier.
Unfortunately the Tmobile support got flooded with phone calls from the forced migration of grandfathered plans last week that only affected 1% of plans.
A poster reported that Tmobile support was getting over 9,000 calls about forced migration causing issues with the system.
Hello Pedro_sanchez, yes this situation just started recently. When I called in the past, if customer service was busy, you had the option to get a call back, or remain on the line, that option is no longer there. I have let my phone stay connected for two hours, and no one ever answered. Don't know what the problem is, but Once I get the phones paid off, it's time to find another carrier. Can't do business with a company that has no customer service support.
