Forum Discussion
NO CUSTOMER SERVICE SUPPORT>>>PHONE OR CHAT!!!!!!!
I would like to know, why T-mobile no longer has Customer Service phone support any longer, nor do you have chat support. It might be time to find another carrier.
Unfortunately the Tmobile support got flooded with phone calls from the forced migration of grandfathered plans last week that only affected 1% of plans.
A poster reported that Tmobile support was getting over 9,000 calls about forced migration causing issues with the system.
I switched from Verizon to Tmobile yesterday. I'm supposed to get a $200/per line credit specifically because I switched from Verizon. No one at TMobile seems to know how to make this happen. They keep switching me to the "Rebate Team" which is a phone number that never answers. Actually has a message that the call can't be answered. I also have a question about the plan I thought I signed up for and the one that I got. No way to get in touch with these people.
