Forum Discussion
PDP authentication failure
HI y'all For the past few days I can't connect to data at all and get pop-up saying "PDP authentication failure" On my iPhone4. I can still call and do sms. I have North America plan and in ...
Thanks for posting @piperoni!
Gotta hand it to you, you've covered a lot of the bases needed to fix this yourself. Sorry calling hasn't fixed this but have you given our T-Force team a try? You can reach them on our Community-2153 page using social media. A trouble ticket may be needed now if this issue still continues and they can help file that for you.
Wow ...this problem has been going on for a while. I use an iPhone 11 Pro . installed T-Mobile esim for whenever I'm in the US. Note that my phone works everywhere and I've never had an issue with data. My data works in the US with T-Mobile. I've been to Canada twice with it and I turned on the service ($5)to get data and calls in Canada. Unfortunately all I got was PDP failure.
And yes I too went through the hoops with customer service and then the tech team. Nothing worked!
As I have mentioned, my phone works fine whenever I travel. Never had data issues. Not even in Canada with the exception of this particular situation: esim, prepaid plan with add-on for Canada/Mexico.
On both trips I used an Airalo esim for data only when I could not get my T-Mobile data to work. No issues with that esim data.
I'm thinking there is an issue with something that is embedded in the network code. It is not the phone and it really is an insult when we have to keep pointing out that the phone data works just fine including in the US but just not in Canada or Mexico as the case may be.
Surely by now someone should have spent the time to dig deep and find a solution. I'm also guessing that many more people have this issue but they just give up trying to solve it. Instead, they probably find an alternative.
