Incredibly horrible incompetent service!

Well, no damage, no warranty, no swap….T-Mobile has now confirmed (10) times (another call to them today) that there are absolutely no issues that would prevent the device from being unlocked….They have also told me each time...(10) times now, that the phone would be unlocked (immediately, within 2 hours, within 24 hours, within 48 hours, within 72 hours, again at 24 hours, again at 48 hours, and again at 72 hours, not to mention a few more times I cannot remember the timeline they gave me) - 

So, actually later this afternoon I received a call from a T-Mobile person (not sure how they determined a call was needed) - But they came up with a wonderful idea that I never in a million years could have come up with myself….She said "Why don't you just buy another phone?"   Brilliant idea I know! - I explained to her that I likely would have done that had T-Mobile not explicitly told me on (10) different occasions over (8) days the phone would definitely be unlocked. Had I been psychic and known that T-Mobile was actually lying to me, I definitely would have went that route. I went on with an analogy:

Let’s pretend I’m a car salesman and sell you a car...You pay me and ask for the keys….I then say “No, why don’t you just buy another car? -

So, regarding the suggestion above utilizing the IMEI checker….

1. Says my phone is fully compatible with the T-Mobile Network (go figure)
2. Says my phone is E-Sim compatible and can be activated right away
3. Says they can’t confirm that the device is unblocked and that I should contact my carrier….(now approaching 30 hours of direct contact with T-Mobile at this point) - 

Any other thoughts are appreciated!