return label for a trade in phone

ACTUALIZACIÓN:  New Customer:

Just get off on phone with another Rep. What i was told that the order I placed online 1 week ago never get the iPhone trade-in promo attached even I submit all the info about trade-in phones like IMEI...  So Even they ship me the labels there is no guarantee that the promo will be applied to my order. Only recourse i have is to cancel that  order and placed a new order. So they cancel my order and asked me to ship back my 3 iPhone 12 free of charge . Then they placed a new order and told me that original promo still available (  New line,$830 for iPhone 8 Trade-in). They put in the order over phone and I get all the paper work over email. I sign and new order status now mention about Trade-IN but only thing weird is its saying one time credit of $90 not $830 . So not sure what the HELL i will get back as Credit. But all the shipping labels are there under Order Status for Trade-In return. Rep did mention to me the promo has one time credit and not credit spread over 30 months.Which kind of strange too.

I have a strange feeling that I will get one time credit of $90 per phone and that's it, instead of $830 over 30 months. I will check again with them about this $90 Credit.

When I click my Promotions I dont see any Promotions applied to any of my lines.

Only thing I see is under Trade-in is below.

Consulta los detalles de las promociones recurrentes pendientes y activas de tu dispositivo con EIP.

when you change the line in the dropdown on that page, do you see anything different?

I have 4 lines listed - the 2 numbers i ported over from AT&T and the 2 temporary lines i got when signing up with T-Mobile. The promotions only appear when i select the temporary lines.

So I switched 4 lines from ATT also.Initially i have temp numbers but since I ported my numbers now i only see my ported numbers. I dont see any new temp numbers associated with the new phones they going to shipped me this week. Rep told me since i already ported she will use my ported numbers for new phones being shipped this week.

My iphone12 which comes last week are ready to be shipped back since they cancelled that order and want me to return the units so i dont get billed for in future.

@Aidanjc 

did you get Iphone 12 Max pro ?

I think P27 is for MaxPro. and P26 is for iphone 12.

No i got the 12 Pro

They only sell 12 Max Pro. Max has only one model. IPhone  12 has two models regular and pro. 

So update I just observe that my one line is showing the promo offer belief P26 rest still not. Tforce told me when they about to ship the promo will show under Promotion under account. 

Did this get resolved?? I have the same problem. I was told to take to store for trade in… they said they don't accept in store for online order… I keep getting the run around… would really like the p27 promo I signed up With

P27 Promo did showed up in my account the day they ship the phone. So I  am good with all 3 promos now showing in my account. Two P26 and one P27. 

I already ship the trade-in to TMO still waiting for them to reply on trade in status .