Virtual Prepaid Visa Debit Card

Did anyone get their issue resolved? I just got my virtual mastercard and my money is basically held hostage. I've tried making purchases at different sites and they all get declined. 

Had the same frustrating experience as others (and embarrassment of having it declined at the store!). Had a digital card so no "back" to get number. Thanks to BrandonLK for providing number: 1-877-482-7763 . It can be used to set or reset a pin number after selecting prompts to General Information. 

Thansk BrandonLK

That worked flawlessly.  I used the card once at a restaurant and it worked the second time after getting declined once. Then declined everywhere else due to 📌 request.. 

Call the number provided above, go through the prompts, option 6 for pin, and set.. 🤙

I was having these issues as well, my real problem was that my phone TCL doesn't support the tap and pay feature. I had to sign in on my daughter's iphone13 so she had control of all my money.... Frustrated to no end.

BrandonLk wrote:

RESPUESTA:

You need to call this number 18774827763 then dial 1 for English and 6 to set your pin. Make sure to set up the pin BEFORE you try to use the card. If you don't the merchant will freeze the card. If it's a mastercard you can call sunrise bank to unfreeze the card or go into a local T-Mobile store and they have the merchants direct phone numbers. Hope this helps. (Yes it's stupid the run around they make you do to use the money)

¡¡¡¡Gracias!!!!

Wikadaja wrote:

Enter the virtual card info in Venmo, and send the money to yourself or your spouse, then send it to your bank account.

Thank you!!! Worked like a charm

I have been waiting since the 3rd week in January to receive my $100 gift card. On April 14th I was told it was finally approved and should receive it via email shortly.,It is now 5 weeks later and I still have not received it