Forum Discussion
Where is my iPhone 15 Pro Max? - My wife got hers, orded the next day!
Hello T-Mobile and Community!
I have an interesting story. I ordered my iPhone 15 ProMax - White from T-mobile on Launch Day (9/15/23 @ 10:30 AM) on my Account. I am still waiting and it says it should be shipped by October 3rd.
My wife ordered the SAME EXACT phone the next day (9/16/23 @ 11:30 PM) on her account. She did order a regular sized Pro on launch day and then decided she wanted the bigger one, so she reordered the next day. It initially said November delivery.
She got her phone on drop day (9/22/23), and I have no updates on my phone. I called T-mobile, and they were like, yeah - no clue, sorry. Same shipping address and everything. It is so frustrating that T-mobile and their system would not fulfill orders in the proper sequence. I am still waiting with no updates and just a "too bad, so sad" from T-mobile.
didnt read through all that was said but keep in mind that if you ordered the next day..or heck half a day later than someone else that is a TON of people that ordered within that time. heck you can order one..get off the phone..call back in to order a second one and theres probably been hundreds sold already in that few minutes.
This one does sound like a head scratcher for sure. If the make, model, and color are exactly the same, they should ship out in the order that the purchases were made. The primary factors for orders are the order system, inventory, payment, and shipping. The order system would be the same if you both were doing orders with trade-ins without new lines. The inventory, as mentioned, is in first come first serve, so logically yours would be before hers. If we have not handed your phone to UPS yet, then shipping is not a factor in this situation. That leaves us with payment and I don't see any information about that in this conversation yet.
Did you use the same payment method for both orders? Did you get any kind of alert from T-Mobile or your bank about the payment for your order? Does it show that your card has been charged for both orders or just one? What is the status currently on your order?
These are probably things that the other T-Mobile people already looked at when you asked about it before. Since I don't have account access, I have to ask. haha Just trying to get as much info so maybe I can glean some insights that could help.
fireguy_6364 wrote:
didnt read through all that was said but keep in mind that if you ordered the next day..or heck half a day later than someone else that is a TON of people that ordered within that time. heck you can order one..get off the phone..call back in to order a second one and theres probably been hundreds sold already in that few minutes.
EXACTLY! Again, I ordered mine 29 hours before my wife. She go hers but I am still waiting. Per the thread.
@HeavenM - thank you for the reply! I thought there was a payment issue or something too. That's why I called my local store manager and T-mobile support (twice) to make sure everything was OK. They check and everything is correct. Yes, my credit card was charged for the taxes and came out of my account. I have no clue… Neither does anyone else. 🙃
Wow! What is the current status of your order? Running, pending, shipped? I can review the status and see what information that gives us.
Current status… Running 🏃♂️
Hmm. I show that running means that the device is preparing to ship. That would make the ship dates on the order correct. I have no idea how her phone ended up shipping at launch and yours waited for the expected shipping date. I wish that I could say something different, but it doesn't make any sense. 😐 I can totally let our teams know that there was something out of order there and they can review to prevent that from happening on future launches.
Thanks for taking the deeper dive and answering all my questions.
Thanks for looking into it and your feedback all! I appreciate it. I'll keep impatiently waiting for my phone 🤣
