Forum Discussion
Youtube not playing on mobile data
Youtube does not play on mobile data; however, works perfectly fine on wi-fi. I already tried all options related to software on my phone (iphone XR) and nothing seems to help. I also reset all settings on phone. There is no web guard or family mode in our plan. I also already tried the steps in the troubleshooting for "internet and data issues" with no success.
For short answer go to bottom :)
I know this thread is old but a comment regarding tier 2 figuring out some third party blocking on their end sparked my memory. So my daughter has been complaining for months Youtube doesn't work when she isn't on WiFi.. no amount of clearing data/cache reinstalls and the problem continued even after she got a newer phone recently (how I came across this thread). When I saw the post above it sparked my memory that I had enabled parental controls/web filtering .. and sure enough I go into my account, go to her line and "Web Guard" was set to "High" which included the description below. I set it to "Medium" and waited about 30min and went to go check it again and it all started working… mystery finally solved.
Short answer:
Log into your T-Mobile account and look for “Family Controls” and then “Web Guard” and adjust filtering from High to Medium.
Web Guard High includes this description:
- Transmisión de video: transmisión de video en tiempo real, que incluye televisión por Internet, retransmisiones vía Internet y vídeos compartidos.
To be honest, it's strange. I've never had this kind of problem with YouTube. But you can look at https://wave.video/blog/video-thumbnails/ there are useful tips in working with YouTube. It may help you.
For short answer go to bottom :)
I know this thread is old but a comment regarding tier 2 figuring out some third party blocking on their end sparked my memory. So my daughter has been complaining for months Youtube doesn't work when she isn't on WiFi.. no amount of clearing data/cache reinstalls and the problem continued even after she got a newer phone recently (how I came across this thread). When I saw the post above it sparked my memory that I had enabled parental controls/web filtering .. and sure enough I go into my account, go to her line and "Web Guard" was set to "High" which included the description below. I set it to "Medium" and waited about 30min and went to go check it again and it all started working… mystery finally solved.
Short answer:
Log into your T-Mobile account and look for “Family Controls” and then “Web Guard” and adjust filtering from High to Medium.
Web Guard High includes this description:
- Transmisión de video: transmisión de video en tiempo real, que incluye televisión por Internet, retransmisiones vía Internet y vídeos compartidos.
you can usually attempt to bypass the tier 1 call in support by using either Facebook or Twitter..those land you with tier 2 support starting off.
Our issue is finally resolved. Here is what worked for us: I called T-Mobile service on a day I knew I had hours to waste. You'll likely need to get past the first level customer service technician because they don't have the capability to access what needs to be done. Once I was in touch with the advanced tech service they were able to find a block on third-party data services that had been implemented on their end. It took the technician to second to remove the block and the issue completely resolved. They traced the block back to an error on their end. I was so flipping upset. I have spent countless hours trying to fix the issue, being told her all sorts of conflicting theories. I am sorry for the long story but I am still bitter. To all of you, I recommend getting on the line with an advanced T-Mobile service technician to check for third-party data blocks on the account
Contacted YouTube TV support as neither YouTube or YouTube TV apps work on LTE or 4G cellular data (on either Sprint or T-Mobile networks) using my iPad Mini 5th Generation (works fine on wifi using T-Mobile Home Internet). They suggested I go to a T-Mobile store, by which the representative replaced my sim card. Unfortunately I still cannot view YouTube or YouTube TV on cellular (browser or app). So it would be good to receive assistance.
Same issue for my son on iPhone 11. Apple visits 3x. No issues with hardware nor software. They swapped out phone for brand new. 2x visits to TMobile, ended up with new SIM. Issue totally unchanged.
Affecting Netflix (site and app), Snapchat, YouTube (site and app), etc. HELP!!!
The same issue which blow my mind. Tried all the steps to possible fix but problem still present. Admins, notify me when will have the solution, please.
Same issue for me for around 2 months with a OnePlus 7t. Works on Brave Browser but the app does not load until I'm on Wi-Fi. T-Mo, pls.
I am having this issue with the Amazon Music app. It doesn't fnish a song when using cellular. Works fine on wifi. It may be other apps too but I'm still new to T-Mobile. I have a new iPhone 13, activated by T-Mobile.
Same issue
When set Wi-Fi YouTube works. YouTube kids as well.
when set cellular data YouTube error loading
all other apps works using cellular data
this need to be fixed
LTE not working 5G works
