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irishhorizon
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Re: Unable to access YouTube, IG, NetFlix on mobile data
Yes! This was the fix for us. Turns out the webguard was improperly turned on by a rep, even after I explicitly said "…please don't initiate any blocks." It took 2nd tier tech service like 30 secondsto discover this for me. They were able to tell me exactly when it was turned "on" by one of their customer service reps, thenlooked at 8-month-old chat records and saw I had said "please don't initiate." I was (still am) so upset. After I pitched a fit, they gave us a small amount of credit since it was 100% their error. Doesn't make up for the hours and hours we spent at Apple and T-Mobile stores, no one being able to figure it out. Not to mention,SO much arguing and frustration withmy teen. He was convinced we were punishing him by blocking this 3rd party data. If you are having this issue, don't waste time at the stores! Try the method described in the post aboveOr call and check if any parent webguards are unknowingly active.42Visto0likes0ComentariosRe: Youtube not playing on mobile data
Our issue is finally resolved. Here is what worked for us: I called T-Mobile service on a day I knew I had hours to waste. You'll likely need to get past the first level customer service technician because they don't have the capability to access what needs to be done. Once I was in touch with the advanced tech service they were able to find a block on third-party data services that had been implemented on their end. It took the technician to second to remove the block and the issue completely resolved. They traced the block back to an error on their end. I was so flipping upset. I have spent countless hours trying to fix the issue, being told her all sorts of conflicting theories. I am sorry for the long story but I am still bitter. To all of you, I recommend getting on the line with an advanced T-Mobile service technician to check for third-party data blocks on the account163Visto2likes0ComentariosRe: My T-Mobile data isn't working
drnewcomb wrote: Can you briefly swap the SIMs between the phone in question and one of the other phones? If the problem moves with the SIM, it's account related. If not, it's something with the phone. We've done both. Fully new equipment and problem unchanged.206Visto1like0ComentariosRe: My T-Mobile data isn't working
We are having same issues and can 💯 rule out equipment. After hours at both the Apple store and a local T-Mobile store, we were given a brand new phone and a brand new Sim card. Three different techsran through all settings possible, ran diagnostics, tested the Sim in other devices, turned screen time settings on and off. None of the issues have been resolved. So even with fully new equipment my son cannot access apps and websites like Netflix YouTube Hulu Snapchat tick-tock… It absolutely Has to be a service issue. Twoother family members are on the same plan have no issues. Someone Hasto have answers for this!So frustrated.197Visto4likes0ComentariosRe: Youtube not playing on mobile data
Same issue for my son on iPhone 11. Apple visits 3x. No issues with hardware nor software. They swapped out phone for brand new. 2x visits to TMobile, ended up with new SIM. Issue totally unchanged. Affecting Netflix (site and app),Snapchat, YouTube (site and app), etc. HELP!!!74Visto0likes0ComentariosRe: Unable to access YouTube, IG, NetFlix on mobile data
My son, too! Today we spent HOURSat both Apple store and TMobile. Because no one could quite figure it out, we were given a brand new phone by Apple and a brand new SIM card from TMobile. Problem still exists. It seems to only effectsites/appsthat have video or game graphics: YouTube (app and site), Netflix (app and site),Snapchat, most games, etc. We have all new equipment. At the Apple store they put our new SIM card in a BRAND NEW phone and they claim it's a SIM issue. TMobile "tested" the SIM and claims it is working fine. I have no idea what to do next! Help!!! Did all of you have screen limits at some point on you phones? (We've tested with them on and off) Or do some in family have Magenta vs Magenta 1.0? Grasping at straws here…53Visto1like0Comentarios