Forum Discussion
My T-Mobile data isn’t working
I have an iPhone 12 pro max (it’s on the latest IOS version) that can make and receive calls and texts, but the cellular data won’t work at all for things like Safari, social media, or any other app ...
You need to install a TCO/IP PING diagnostic app and run a PING test to 8.8.8.8 to see if data is working at all. If not, you should check to make sure that data is both turned on in the phone and provisioned in the switch (your account settings). I've recently heard of another person whose account spontaneously lost provision for data and it was eventually tracked to a setting deep down in the account provisions. Something Tech Support had to find. Probably the hardest thing was getting past 1st level CSRs to get to Tech Support.
We are having same issues and can 💯 rule out equipment. After hours at both the Apple store and a local T-Mobile store, we were given a brand new phone and a brand new Sim card. Three different techs ran through all settings possible, ran diagnostics, tested the Sim in other devices, turned screen time settings on and off. None of the issues have been resolved. So even with fully new equipment my son cannot access apps and websites like Netflix YouTube Hulu Snapchat tick-tock… It absolutely Has to be a service issue. Two other family members are on the same plan have no issues. Someone Has to have answers for this! So frustrated.
