How can resubmit a rejected promotions as I have new documents?

Hola

I applied for a promotion that was denied as the evidence provided were not enough. I have more documents now and I would like to resubmit it, how can I proceed?

Here are the details on the previous submission:

Tu solicitud fue denegada. Este es el motivo:
The documentation that you have provided does not provide enough information to determine the amount owed to your previous carrier.
Your previous carrier does not meet the offer's terms.
The device you have submitted for does not meet the offer's terms.
The documentation that you have provided did not include the mobile number you submitted.
The tenure on your previous carrier does not meet the offer's terms.
Información de la promoción

Promotion Number: 111692
Promotion Description: Keep and Switch
Promotion Date Range: 5/19/2017 - 12/31/2025

Información del cliente

Tracking ID: FKRT-6936-1123
Submission Date: 11/13/2022

Información de recompensa

Reward Type: Virtual Prepaid Card
Estado: rechazado

Gracias

Jerome