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Ss1984's avatar
Ss1984
Network Novice
Hace 5 meses

never coming back to tmobile- Cancellation charges for minor paint spots on booster

 

I am reaching out to this community with the hope that you can help me regarding the incorrect charges t-mobile has applied on my account (detailed below). I was a loyal customer with t-mobile for more than 5 years and never defaulted on payments.

In April 2024, I have decided to move out from t-mobile and have diligently returned the signal booster without any physical damage. 

Then t-mobile has charged me ~ $300 for the damaged device. When I see the pictures, there are minor paint spots that can be cleaned with damp cloth. Still I am being charged $300.

I believe this is too harsh for a loyal customer like me. I tried to convince the customer service agent multiple times but I am told clearly that this cannot be waived. Also threatened me about collection services.

Any suggestions? Did anyone faced the same issue? 

  • Ss1984's avatar
    Ss1984
    Network Novice

    They have charged me $300 for this minor paint spot…