Forum Discussion
Precio Fijo
On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone. What happened to my price lock GUARANTEE? You can charge more to new customers, but do not change the terms of our contract!! Eventually we will age out….
desertangel wrote:
rigatoni wrote:
Everyone should open up a complaint with the FCC. It will take 5 minutes or less.
Do you have the link to FCC complaint option?
Time to shop around. I too bragged that I had $60/month for two lines locked in for life. I'll go with someone else just to prove a point.
I've had 2 lines on the T-Mobile One 55+ plan for $60/month since it came out, and that's going to be increasing by $5/line, or $70/month on my next bill. I can still remember the John Leger commercial introducing the plan, proclaiming that the only one who could change my price is me. The company was much more consumer friendly under Legere. I can see a couple of things happening now… a DOJ fraud investigation into T-Mobile for breach of "un-contract", and possibly a class action suit being filed against T-Mobile. As John Legere would say, "This is bullshit!"
Manofintegrity wrote:
I have just completed the submittal of my complaint to the FCC. Let's inundate them with DETAILED complaints. This is obvious breach of contract by T-Mobile, and we need to stand against it.
I sent them documentation from the original website info on the plan where it says the price only changes if the customer changes or opts out of their plan, plus the chat support transcript to me when I signed on, saying the same thing.
I have just completed the submittal of my complaint to the FCC. Let's inundate them with DETAILED complaints. This is obvious breach of contract by T-Mobile, and we need to stand against it.
desertangel wrote:
wireproof wrote:
desertangel wrote:
rigatoni wrote:
Everyone should open up a complaint with the FCC. It will take 5 minutes or less.
Do you have the link to FCC complaint option?
Thanks. Just file my complaint.
Each person on your phone plan can file a complaint as well in addition to us.
wireproof wrote:
desertangel wrote:
rigatoni wrote:
Everyone should open up a complaint with the FCC. It will take 5 minutes or less.
Do you have the link to FCC complaint option?
Thanks. Just file my complaint.
My plan originated in 2018 as a guaranteed no price increase "Grandfathered" for life plan. The agent I am now speaking with is telling me that "Grandfathered" just means an "Older plan" that I have and that it is retired and that is all it means and guarantees nothing This is definitely a breach of contract.They are refusing to escalate to an executive team member and will only give me a p.o. box in Albuquerque, NM. They were unable to review the terms of my contract with me telling me to just go online at T-Mobile and review it myself.
They gave me this generic info and were unable to assist further.
T-Mobile Móvil
P.O. Box 37380
Albuquerque, NM
87176
They appeared not to understand what the term "Granfathered" means. This is the worst service I have ever received from T-Mobile. I am complaining to the FTC and the consumer protection bureau about this. I am calling Verizon as we speak to find out what their price plans are as well. I have lost faith and all my trust in T-Mobile.
formercanuck wrote:
Wecanmakeachange wrote:
I filed my complaint with the FCC!
It occurred to me that 2 of my lines are free lines added to my plan over the years and they now plan to charge 5.00 on those lines. HOW??????!!!!!
Don’t be surprised if it actually ends up … more.
$5/line for … auto pay discount will be gone, I suspect.
They already forced us to use a debit card for the AutoPay discount when T-Mobile is notorious for data breaches. Still pay with my credit card for the extra points back, but I don't want my debit card on file.
Wecanmakeachange wrote:
I filed my complaint with the FCC!
It occurred to me that 2 of my lines are free lines added to my plan over the years and they now plan to charge 5.00 on those lines. HOW??????!!!!!
Don’t be surprised if it actually ends up … more.
$5/line for … auto pay discount will be gone, I suspect.
I'm willing to join a class action suit. T Mobile services have been less than stellar over the last several months. I call once or twice a month regarding connectivity issues. They deliberately slow down my speed.
