Forum Discussion
Precio Fijo
On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone. What happened to my price lock GUARANTEE? You can charge more to new customers, but do not change the terms of our contract!! Eventually we will age out….
desertangel wrote:
rigatoni wrote:
Everyone should open up a complaint with the FCC. It will take 5 minutes or less.
Do you have the link to FCC complaint option?
- formercanuckSpectrum Specialist
Ooscar wrote:
So because of this price hike can I leave TMobile without worrying about the device installments??
It states 'monthly recurring charges'. I'm doubtful that it means 'monthly intstallment payments' … as not all have 'monthly recurring charges. I may be wrong.
This is probably the best take on the changes:
- BirdmanazNewbie Caller
Birdmanaz wrote:
Everyone who has been affected by the increase needs to not only contact the FCC, but their AG's office, Better Business Bureau and your local TV station. The more you reach out to, the more will hear you.
This is a true definition of Bait and Switch!!!!
Also file with the FTC
- formercanuckSpectrum Specialist
So far .. I haven’t received the dreaded text… yet.
Mine would be much more … 4 lines + 1 free + Home Internet on T-Mobile One.
To make it more interesting - the 5th line was 'free for life' with One plan. Similarly Home Internet is $25/month as long as I keep my existing plans.
TBH, I'm not surprised that a BIG set of plan/price changes were coming. Neville Ray effectively created the good (got a lot of customers, T-Mobile+Sprint deal) with the bad … making promises/contracts that would allow customers to not have plan increases.
It will be interesting to see how many lawyers start jumping at this for a class action.
- William_sturdevNewbie Caller
You already cost twice as much as anyone else. I'm going to look for another provider. Consumer cellular here I come. Good job T-Mobile you lost my 100.00 a month
- formercanuckSpectrum Specialist
Kinda … the ‘Price lock guarantee’ basically means:
“We’ll pay off your last month of service ‘if’ you let us know within 60 days as we will port you to another carrier if you don’t like it”
Desde el 18 de enero de 2024, los clientes que activen o cambien a un plan con precio base elegible obtienen nuestra garantía de precio fijo que solo tú puedes cambiar lo que pagas ¡y lo decimos en serio! Para demostrarte que hablamos en serio, si hacemos un cambio de precio y decides irte, simplemente avísanos dentro de los 60 días y cubriremos el costo de tus cargos de servicio recurrentes de tu mes final.
- ManofintegrityTransmission Trainee
I have now submitted the "story" to Fox Business and requested that they follow up with a story to help us hold T-Mobile accountable for their contract to customers. Perhaps some of you could follow up with similar requests to CNBC, New York Times, or other large news outlets. I'm hopeful they'll jump at the chance to sell this story.
- LiamNRoaming Rookie
Same for me, $5 more per line. I will be looking elsewhere.
- gjc_tmhiRoaming Rookie
Nothing like weasel words to re-define your core values. T&C and FAQs are re-defining what they really meant by price lock guarantees. We only meant it for certain plans that were activated in certain time frames, by certain people. And if you don't like it, you can move on and we'll cover your last two months. We guarantee you will be the one who decides if you stay with us, and pay more or move on to another carrier.
T-Mobile is raising prices on several of its plans - The Verge
Mobile service is now just another commodity, were you shop around annually for the best deal. No loyalty required, just rinse and repeat.
- OoscarNewbie Caller
So because of this price hike can I leave TMobile without worrying about the device installments??
- wireproofTransmission Trainee
desertangel wrote:
wireproof wrote:
desertangel wrote:
gjc_tmhi wrote:
Per their T&Cs, prices locks are to stay in place so you as you remain a customer in good standing...
If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). La garantía de precio fijo está limitada a tus Cargos Recurrentes y no incluye, por ejemplo, funciones adicionales, impuestos, recargos, o cargos, por funciones o Dispositivo adicionales.
What is "T&Cs"-terms and conditions? Do you have a link for the above so the rest of us can use it? Otherwise, it's just something some guy said. 😉
For the T-Mobile ONE Plans, this is the page they promised to not raise rates (yes, it’s been backed up in case T-Mobile removes it): https://www.t-mobile.com/news/press/un-carrier-next and this is the back up link for when this page is eventually removed: https://web.archive.org/web/20240522124949/https://www.t-mobile.com/news/press/un-carrier-next
Thanks! So this announced price increase may NOT affect the T-Mobile ONE Unlimited 55+ plans.
From what I’ve read, and seen, this DOES effect the T-Mobile ONE Unlimited 55+, which is unfortunate as a lot of people on those plans are on a fixed income..
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